:root{--rail-w: 56px;--rail-bg: #f4f4f5;--rail-border: #e4e4e7;--rail-icon-idle: #a1a1aa;--rail-icon-hover: #3f3f46;--rail-icon-active: #18181b;--rail-item-hover-bg: rgba(0, 0, 0, .05);--rail-item-active-bg: rgba(0, 0, 0, .08);--rail-indicator: #52525b;--rail-tip-bg: #27272a;--rail-tip-border: rgba(0, 0, 0, .12);--rail-tip-text: #f4f4f5}.nav-rail{position:fixed;inset:0 auto 0 0;width:var(--rail-w);background:var(--rail-bg);border-right:1px solid var(--rail-border);display:flex;flex-direction:column;align-items:center;padding:12px 0 14px;z-index:200;overflow:visible}.nav-rail__links{flex:1;display:flex;flex-direction:column;align-items:center;width:100%;gap:2px;padding-top:6px}.nav-rail__link{position:relative;display:flex;align-items:center;justify-content:center;width:100%;height:44px;color:var(--rail-icon-idle);text-decoration:none;outline:none;transition:color .14s ease}.nav-rail__link:hover{color:var(--rail-icon-hover)}.nav-rail__icon-wrap{display:flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:10px;transition:background .14s ease}.nav-rail__link:hover .nav-rail__icon-wrap{background:var(--rail-item-hover-bg)}.nav-rail__link--active{color:var(--rail-icon-active)}.nav-rail__link--active .nav-rail__icon-wrap{background:var(--rail-item-active-bg)}.nav-rail__link--active:before{content:"";position:absolute;left:0;top:50%;transform:translateY(-50%);width:3px;height:22px;background:var(--rail-indicator);border-radius:0 3px 3px 0}.nav-rail__link:focus-visible .nav-rail__icon-wrap{outline:2px solid var(--rail-indicator);outline-offset:2px}.nav-rail__tooltip{position:absolute;left:calc(100% + 11px);top:50%;transform:translateY(-50%) translate(-4px);background:var(--rail-tip-bg);color:var(--rail-tip-text);border:1px solid var(--rail-tip-border);box-shadow:0 4px 14px #0000002e;font-size:11.5px;font-weight:500;letter-spacing:.025em;white-space:nowrap;padding:5px 10px;border-radius:6px;pointer-events:none;opacity:0;transition:opacity .12s ease,transform .12s ease}.nav-rail__tooltip:before{content:"";position:absolute;right:100%;top:50%;transform:translateY(-50%);border:5px solid transparent;border-right-color:var(--rail-tip-bg)}.nav-rail__link:hover .nav-rail__tooltip{opacity:1;transform:translateY(-50%) translate(0)}.nav-rail__footer{display:flex;align-items:center;justify-content:center;width:100%}@media (prefers-reduced-motion: reduce){.nav-rail__tooltip,.nav-rail__icon-wrap{transition:none}}.interaction-page-scope{--bg: #f3f5f9;--surface: #ffffff;--surface-sunk: #f7f9fc;--border: #e3e8ef;--border-strong: #cbd5e1;--ink: #0f2438;--ink-2: #4a5a72;--ink-3: #8593a8;--teal: #0e7c74;--teal-d: #0a5d57;--teal-l: #e3f3f1;--brick: #b5402c;--brick-l: #fbeae6;--amber: #c97f1e;--amber-l: #fbf1df;--slate: #4a6fa5;--slate-l: #eaf0f8;--plum: #6b5b95;--plum-l: #f2eefa;--radius: 14px}.interaction-page-scope *{box-sizing:border-box}.interaction-page-scope{margin:0;background:var(--bg);font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;color:var(--ink);-webkit-font-smoothing:antialiased}.interaction-page-scope .wrap{max-width:1400px;margin:0 auto;padding:26px 32px 60px}.interaction-page-scope .topbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px;flex-wrap:wrap;gap:16px}.interaction-page-scope .brand{display:flex;align-items:center;gap:14px}.interaction-page-scope .mark{width:42px;height:42px;border-radius:11px;background:linear-gradient(155deg,var(--teal),var(--teal-d));display:flex;align-items:center;justify-content:center;color:#fff;font-family:Fraunces,serif;font-weight:600;font-size:19px;flex-shrink:0}.interaction-page-scope .brand h1{font-family:Fraunces,serif;font-size:21px;font-weight:600;margin:0;letter-spacing:-.01em}.interaction-page-scope .brand p{margin:2px 0 0;font-size:12.5px;color:var(--ink-3);font-family:IBM Plex Mono,monospace}.interaction-page-scope .chips{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}.interaction-page-scope .chip{font-size:11.5px;font-family:IBM Plex Mono,monospace;color:var(--ink-2);background:var(--surface);border:1px solid var(--border);padding:6px 11px;border-radius:20px;white-space:nowrap}.interaction-page-scope .chip b{color:var(--ink)}.interaction-page-scope .download-btn{display:inline-flex;align-items:center;gap:7px;font-size:12px;font-weight:600;color:#fff;background:var(--teal);border:none;padding:8px 14px;border-radius:20px;cursor:pointer;font-family:Inter,sans-serif;white-space:nowrap;transition:background .15s}.interaction-page-scope .download-btn:hover{background:var(--teal-d)}.interaction-page-scope .download-btn:disabled{opacity:.6;cursor:wait}.interaction-page-scope .download-btn svg{flex-shrink:0}@media print{@page{margin:14mm 12mm}.interaction-page-scope *{-webkit-print-color-adjust:exact!important;print-color-adjust:exact!important;color-adjust:exact!important}.interaction-page-scope{background:#fff}.interaction-page-scope .wrap{max-width:100%;padding:0;margin:0}.interaction-page-scope .download-btn{display:none!important}.interaction-page-scope .kpi-row,.interaction-page-scope .grid-main,.interaction-page-scope .agent-grid,.interaction-page-scope .compare-grid{display:block!important}.interaction-page-scope .kpi-row>*,.interaction-page-scope .grid-main>*,.interaction-page-scope .agent-grid>*,.interaction-page-scope .compare-grid>*{width:100%!important;margin-bottom:12px}.interaction-page-scope .transcript-panel,.interaction-page-scope .matrix-wrap{max-height:none!important;overflow:visible!important}.interaction-page-scope .matrix-wrap table thead th{position:static!important}.interaction-page-scope .card,.interaction-page-scope .agent-card,.interaction-page-scope .kpi,.interaction-page-scope .insight,.interaction-page-scope .issue-block,.interaction-page-scope .msg{-moz-column-break-inside:avoid;break-inside:avoid;page-break-inside:avoid}.interaction-page-scope .section-label{-moz-column-break-after:avoid;break-after:avoid;page-break-after:avoid}.interaction-page-scope canvas{max-width:100%!important}}.interaction-page-scope .section-label{display:flex;align-items:center;gap:10px;margin:30px 0 12px}.interaction-page-scope .section-label h2{font-family:Fraunces,serif;font-size:16px;font-weight:600;margin:0}.interaction-page-scope .section-label .n{font-size:11px;font-family:IBM Plex Mono,monospace;color:var(--ink-3);background:var(--surface-sunk);border:1px solid var(--border);padding:2px 8px;border-radius:20px}.interaction-page-scope .section-label:after{content:"";flex:1;height:1px;background:var(--border)}.interaction-page-scope .kpi-row{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;margin-bottom:6px}.interaction-page-scope .kpi{position:relative;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:16px 18px}.interaction-page-scope .kpi-label{font-size:11.5px;color:var(--ink-3);font-weight:500;text-transform:uppercase;letter-spacing:.03em;margin-bottom:9px}.interaction-page-scope .kpi-value{font-family:Fraunces,serif;font-size:28px;font-weight:500;letter-spacing:-.01em;line-height:1}.interaction-page-scope .kpi-sub{margin-top:9px;font-size:11.5px;color:var(--ink-3)}.interaction-page-scope .kpi.critical .kpi-value{color:var(--brick)}.interaction-page-scope .kpi.warn .kpi-value{color:var(--amber)}.interaction-page-scope .kpi.good .kpi-value{color:var(--teal-d)}.interaction-page-scope .badge-lg{display:inline-flex;align-items:center;gap:6px;font-family:Fraunces,serif;font-size:19px;font-weight:500;padding:2px 0}.interaction-page-scope .badge-lg.neg{color:var(--brick)}.interaction-page-scope .badge-lg.pos{color:var(--teal-d)}.interaction-page-scope .grid-main{display:grid;grid-template-columns:1.05fr .95fr;gap:14px;align-items:start}.interaction-page-scope .card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:22px 24px;page-break-inside:avoid;-moz-column-break-inside:avoid;break-inside:avoid}.interaction-page-scope .agent-card,.interaction-page-scope .kpi,.interaction-page-scope .insight,.interaction-page-scope .issue-block{page-break-inside:avoid;-moz-column-break-inside:avoid;break-inside:avoid}.interaction-page-scope .card-head{margin-bottom:14px}.interaction-page-scope .card-title{font-size:15px;font-weight:600;margin:0 0 3px}.interaction-page-scope .card-sub{font-size:12.5px;color:var(--ink-3);margin:0}.interaction-page-scope .transcript-panel{max-height:720px;overflow-y:auto;padding-right:6px}.interaction-page-scope .msg{display:flex;margin-bottom:12px}.interaction-page-scope .msg.customer{justify-content:flex-end}.interaction-page-scope .msg-bubble{max-width:78%;padding:10px 14px;border-radius:14px;font-size:13px;line-height:1.5}.interaction-page-scope .msg.agent .msg-bubble{background:var(--surface-sunk);border:1px solid var(--border);border-bottom-left-radius:3px}.interaction-page-scope .msg.customer .msg-bubble{background:var(--teal);color:#fff;border-bottom-right-radius:3px}.interaction-page-scope .msg-who{font-size:10.5px;font-family:IBM Plex Mono,monospace;color:var(--ink-3);margin-bottom:3px;display:block}.interaction-page-scope .msg.customer .msg-who{text-align:right;color:#ffffffbf}.interaction-page-scope .tag-cloud{display:flex;flex-wrap:wrap;gap:8px}.interaction-page-scope .topic-tag{font-size:12px;font-weight:500;color:var(--ink-2);background:var(--surface-sunk);border:1px solid var(--border);padding:5px 12px;border-radius:20px}.interaction-page-scope .topic-tag.hi{background:var(--brick-l);color:var(--brick);border-color:transparent}.interaction-page-scope table{width:100%;border-collapse:collapse;font-size:12.5px}.interaction-page-scope td{padding:8px 0;border-bottom:1px solid var(--surface-sunk);color:var(--ink-2);vertical-align:top}.interaction-page-scope tr:last-child td{border-bottom:none}.interaction-page-scope td.ent-label{color:var(--ink-3);font-size:11px;text-transform:uppercase;letter-spacing:.03em;width:170px;padding-top:9px}.interaction-page-scope td.ent-value{color:var(--ink);font-weight:500;padding-top:9px}.interaction-page-scope .issue-block{display:flex;gap:12px;align-items:flex-start;padding:12px 0;border-bottom:1px solid var(--surface-sunk)}.interaction-page-scope .issue-block:last-child{border-bottom:none}.interaction-page-scope .issue-tag{font-size:10px;font-weight:600;padding:3px 9px;border-radius:6px;font-family:IBM Plex Mono,monospace;white-space:nowrap;flex-shrink:0;margin-top:2px}.interaction-page-scope .issue-tag.main{background:var(--brick-l);color:var(--brick)}.interaction-page-scope .issue-tag.secondary{background:var(--amber-l);color:var(--amber)}.interaction-page-scope .issue-text{font-size:13px;color:var(--ink-2);line-height:1.5}.interaction-page-scope .issue-text b{color:var(--ink)}.interaction-page-scope .insight{display:flex;gap:14px;align-items:flex-start;background:linear-gradient(120deg,var(--brick-l),#fff);border:1px solid var(--border);border-left:3px solid var(--brick);border-radius:var(--radius);padding:15px 18px;margin-bottom:14px}.interaction-page-scope .insight.pos{background:linear-gradient(120deg,var(--teal-l),#fff);border-left-color:var(--teal)}.interaction-page-scope .insight .ico{font-family:Fraunces,serif;font-size:19px;color:var(--brick);flex-shrink:0}.interaction-page-scope .insight.pos .ico{color:var(--teal-d)}.interaction-page-scope .insight p{margin:0;font-size:13px;color:var(--ink-2);line-height:1.6}.interaction-page-scope .insight b{color:var(--ink);font-weight:600}.interaction-page-scope .agent-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.interaction-page-scope .agent-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:20px 22px}.interaction-page-scope .agent-head{display:flex;align-items:center;gap:12px;margin-bottom:14px}.interaction-page-scope .agent-avatar{width:38px;height:38px;border-radius:10px;background:linear-gradient(155deg,var(--slate),#345078);color:#fff;display:flex;align-items:center;justify-content:center;font-family:Fraunces,serif;font-weight:600;font-size:15px;flex-shrink:0}.interaction-page-scope .agent-head h4{font-family:Fraunces,serif;font-size:15px;font-weight:600;margin:0}.interaction-page-scope .agent-head p{margin:1px 0 0;font-size:11px;color:var(--ink-3);font-family:IBM Plex Mono,monospace}.interaction-page-scope .metric-row{display:flex;align-items:center;gap:10px;margin-bottom:9px;font-size:12px}.interaction-page-scope .metric-label{width:110px;color:var(--ink-3);flex-shrink:0}.interaction-page-scope .metric-bar{flex:1;height:6px;border-radius:3px;background:var(--surface-sunk);overflow:hidden}.interaction-page-scope .metric-bar i{display:block;height:100%;border-radius:3px}.interaction-page-scope .metric-val{width:32px;text-align:right;font-family:IBM Plex Mono,monospace;font-size:11.5px;color:var(--ink-2);flex-shrink:0}.interaction-page-scope .agent-note{font-size:12px;color:var(--ink-2);line-height:1.55;margin-top:12px;padding-top:12px;border-top:1px solid var(--border)}.interaction-page-scope .agent-avg{display:flex;align-items:baseline;gap:6px;margin-top:2px}.interaction-page-scope .agent-avg .v{font-family:Fraunces,serif;font-size:22px;font-weight:500}.interaction-page-scope .compare-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.interaction-page-scope .compare-list{list-style:none;margin:0;padding:0}.interaction-page-scope .compare-list li{display:flex;gap:10px;padding:10px 0;border-bottom:1px solid var(--surface-sunk);font-size:13px;color:var(--ink-2);line-height:1.5}.interaction-page-scope .compare-list li:last-child{border-bottom:none}.interaction-page-scope .compare-list .dot{width:6px;height:6px;border-radius:50%;background:var(--brick);flex-shrink:0;margin-top:7px}.interaction-page-scope .compare-list.better .dot{background:var(--teal)}.interaction-page-scope .sev-tag{font-size:9.5px;font-weight:600;padding:2px 7px;border-radius:5px;font-family:IBM Plex Mono,monospace;white-space:nowrap;flex-shrink:0;height:-moz-fit-content;height:fit-content;margin-top:1px}.interaction-page-scope .sev-high{background:var(--brick-l);color:var(--brick)}.interaction-page-scope .sev-med{background:var(--amber-l);color:var(--amber)}.interaction-page-scope .footer-note{margin-top:26px;padding-top:16px;border-top:1px solid var(--border);font-size:11.5px;color:var(--ink-3);line-height:1.6}.interaction-page-scope .footer-note b{color:var(--ink-2)}.interaction-page-scope #qaParamBody td{padding:9px 10px}.interaction-page-scope .qa-cat{font-size:10.5px;color:var(--ink-3)}.interaction-page-scope .qa-param{color:var(--ink);font-weight:500;font-size:12.5px}.interaction-page-scope .qa-weight{font-family:IBM Plex Mono,monospace;font-size:12px;color:var(--ink-3)}.interaction-page-scope .tier-tag{font-size:9.5px;font-weight:600;padding:2px 7px;border-radius:5px;font-family:IBM Plex Mono,monospace;white-space:nowrap}.interaction-page-scope .tier-fatal{background:var(--brick-l);color:var(--brick)}.interaction-page-scope .tier-nf{background:var(--slate-l);color:var(--slate)}.interaction-page-scope .qa-score-pill{display:inline-block;padding:3px 9px;border-radius:20px;font-family:IBM Plex Mono,monospace;font-size:12px;font-weight:600}.interaction-page-scope .qa-hi{background:var(--teal-l);color:var(--teal-d)}.interaction-page-scope .qa-mid{background:var(--amber-l);color:var(--amber)}.interaction-page-scope .qa-lo{background:var(--brick-l);color:var(--brick)}.interaction-page-scope .qa-evidence{font-size:11.5px;color:var(--ink-3);max-width:340px}.interaction-page-scope canvas{max-width:100%}.interaction-page-scope ::-webkit-scrollbar{width:8px}.interaction-page-scope ::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:4px}@media (max-width: 1000px){.interaction-page-scope .kpi-row{grid-template-columns:repeat(2,1fr)}.interaction-page-scope .grid-main,.interaction-page-scope .agent-grid,.interaction-page-scope .compare-grid{grid-template-columns:1fr}}.interaction-page-scope .filters-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:20px 22px;margin-bottom:16px}.interaction-page-scope .filters-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;margin-bottom:14px}.interaction-page-scope .filter-field{display:flex;flex-direction:column;gap:5px}.interaction-page-scope .filter-field label{font-size:10.5px;color:var(--ink-3);text-transform:uppercase;letter-spacing:.03em;font-weight:600}.interaction-page-scope .filter-field select,.interaction-page-scope .filter-field input{font-family:Inter,sans-serif;font-size:12.5px;color:var(--ink);background:var(--surface-sunk);border:1px solid var(--border);border-radius:8px;padding:8px 10px;width:100%}.interaction-page-scope .filter-field select:focus,.interaction-page-scope .filter-field input:focus{outline:none;border-color:var(--teal);background:#fff}.interaction-page-scope .filter-row-2{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap;border-top:1px solid var(--border);padding-top:14px}.interaction-page-scope .type-chip-group{display:flex;gap:6px;flex-wrap:wrap}.interaction-page-scope .type-chip{font-size:12px;font-weight:600;padding:7px 13px;border-radius:20px;cursor:pointer;border:1px solid var(--border);background:var(--surface-sunk);color:var(--ink-2);transition:all .15s;-webkit-user-select:none;-moz-user-select:none;user-select:none}.interaction-page-scope .type-chip.active{color:#fff;border-color:transparent}.interaction-page-scope .type-chip[data-type=Voice].active{background:var(--slate)}.interaction-page-scope .type-chip[data-type=Video].active{background:var(--plum)}.interaction-page-scope .type-chip[data-type=Chat].active{background:var(--teal)}.interaction-page-scope .type-chip[data-type=Email].active{background:var(--amber)}.interaction-page-scope .filter-actions{display:flex;align-items:center;gap:10px}.interaction-page-scope .btn{display:inline-flex;align-items:center;gap:7px;font-size:12.5px;font-weight:600;border-radius:20px;padding:8px 15px;cursor:pointer;border:1px solid var(--border);background:var(--surface);color:var(--ink-2);font-family:Inter,sans-serif;white-space:nowrap;transition:all .15s}.interaction-page-scope .btn:hover{border-color:var(--border-strong);color:var(--ink)}.interaction-page-scope .btn-primary{background:var(--teal);color:#fff;border-color:transparent}.interaction-page-scope .btn-primary:hover{background:var(--teal-d);color:#fff}.interaction-page-scope .btn-ghost{background:transparent;border-color:transparent;color:var(--ink-3);text-decoration:underline;padding:8px 4px}.interaction-page-scope .results-count{font-size:12.5px;color:var(--ink-3);font-family:IBM Plex Mono,monospace}.interaction-page-scope .results-count b{color:var(--ink)}.interaction-page-scope .table-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:0;overflow:hidden}.interaction-page-scope .table-card .card-head{padding:20px 22px 0}.interaction-page-scope .grid-scroll{overflow-x:auto;margin-top:14px}.interaction-page-scope .grid-table{width:100%;border-collapse:collapse;font-size:12.5px;min-width:1500px}.interaction-page-scope .grid-table thead th{position:sticky;top:0;background:var(--surface-sunk);text-align:left;font-size:10px;text-transform:uppercase;letter-spacing:.03em;color:var(--ink-3);font-weight:600;padding:11px 12px;border-bottom:1px solid var(--border);white-space:nowrap;cursor:pointer;z-index:2}.interaction-page-scope .grid-table thead th:hover{color:var(--ink)}.interaction-page-scope .grid-table thead th .arrow{font-size:9px;margin-left:3px;opacity:.5}.interaction-page-scope .grid-table tbody td{padding:10px 12px;border-bottom:1px solid var(--surface-sunk);color:var(--ink-2);white-space:nowrap;vertical-align:middle}.interaction-page-scope .grid-table tbody tr:hover td{background:var(--surface-sunk)}.interaction-page-scope .grid-table tbody tr:last-child td{border-bottom:none}.interaction-page-scope .cell-primary{color:var(--ink);font-weight:500}.interaction-page-scope .cell-mono{font-family:IBM Plex Mono,monospace;font-size:11.5px;color:var(--ink-3)}.interaction-page-scope .type-badge{display:inline-flex;align-items:center;gap:5px;font-size:10.5px;font-weight:600;padding:3px 9px;border-radius:20px;color:#fff;white-space:nowrap}.interaction-page-scope .type-badge.Voice{background:var(--slate)}.interaction-page-scope .type-badge.Video{background:var(--plum)}.interaction-page-scope .type-badge.Chat{background:var(--teal)}.interaction-page-scope .type-badge.Email{background:var(--amber)}.interaction-page-scope .sent-badge{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:600;padding:3px 10px;border-radius:20px}.interaction-page-scope .sent-badge.Positive{background:var(--teal-l);color:var(--teal-d)}.interaction-page-scope .sent-badge.Neutral{background:var(--amber-l);color:var(--amber)}.interaction-page-scope .sent-badge.Negative{background:var(--brick-l);color:var(--brick)}.interaction-page-scope .res-badge{display:inline-flex;align-items:center;font-size:11px;font-weight:600;padding:3px 10px;border-radius:20px;white-space:nowrap}.interaction-page-scope .res-badge.Resolved{background:var(--teal-l);color:var(--teal-d)}.interaction-page-scope .res-badge.Escalated{background:var(--amber-l);color:var(--amber)}.interaction-page-scope .res-badge.Unresolved{background:var(--brick-l);color:var(--brick)}.interaction-page-scope .res-badge.InProgress{background:var(--slate-l);color:var(--slate)}.interaction-page-scope .res-badge.PendingReview{background:var(--plum-l);color:var(--plum)}.interaction-page-scope .repeat-badge{font-size:10.5px;font-weight:600;padding:2px 8px;border-radius:5px;font-family:IBM Plex Mono,monospace}.interaction-page-scope .repeat-badge.Yes{background:var(--brick-l);color:var(--brick)}.interaction-page-scope .repeat-badge.No{background:var(--surface-sunk);color:var(--ink-3)}.interaction-page-scope .dir-badge{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:600;padding:3px 10px;border-radius:20px;white-space:nowrap}.interaction-page-scope .dir-badge.Inbound{background:var(--teal-l);color:var(--teal-d)}.interaction-page-scope .dir-badge.Outbound{background:var(--slate-l);color:var(--slate)}.interaction-page-scope .dir-badge.Campaign{background:var(--plum-l);color:var(--plum)}.interaction-page-scope .handler-badge{display:inline-flex;align-items:center;gap:5px;font-size:10.5px;font-weight:600;padding:3px 9px;border-radius:20px;white-space:nowrap;border:1px solid transparent}.interaction-page-scope .handler-badge.Bot{background:#eef0ff;color:#5b5fe0}.interaction-page-scope .handler-badge.Agent{background:var(--surface-sunk);color:var(--ink-2);border-color:var(--border)}.interaction-page-scope .handler-badge.BotAgent{background:linear-gradient(90deg,#eef0ff 50%,var(--surface-sunk) 50%);color:var(--ink-2);border-color:var(--border)}.interaction-page-scope .handler-badge svg{flex-shrink:0}.interaction-page-scope .qa-inline{display:flex;align-items:center;gap:7px}.interaction-page-scope .qa-inline .bar{width:44px;height:5px;border-radius:3px;background:var(--surface-sunk);overflow:hidden}.interaction-page-scope .qa-inline .bar i{display:block;height:100%;border-radius:3px}.interaction-page-scope .qa-inline .val{font-family:IBM Plex Mono,monospace;font-size:11.5px;width:26px}.interaction-page-scope .preview-btn{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:8px;border:1px solid var(--border);background:var(--surface-sunk);cursor:pointer;color:var(--ink-2);transition:all .15s}.interaction-page-scope .preview-btn:hover{background:var(--teal);color:#fff;border-color:transparent}.interaction-page-scope .real-flag{display:inline-flex;align-items:center;gap:4px;font-size:9.5px;font-family:IBM Plex Mono,monospace;color:var(--teal-d);background:var(--teal-l);padding:2px 7px;border-radius:5px;margin-left:6px}.interaction-page-scope .modal-overlay{display:none;position:fixed;top:0;right:0;bottom:0;left:0;background:#0f24388c;z-index:100;align-items:center;justify-content:center;padding:24px}.interaction-page-scope .modal-overlay.open{display:flex}.interaction-page-scope .modal-panel{background:#fff;border-radius:16px;max-width:640px;width:100%;max-height:88vh;overflow-y:auto;padding:28px 30px;position:relative;box-shadow:0 24px 70px #0f243859}.interaction-page-scope .modal-close{position:absolute;top:16px;right:16px;width:30px;height:30px;border-radius:9px;border:1px solid var(--border);background:var(--surface-sunk);cursor:pointer;font-size:16px;color:var(--ink-2);line-height:1}.interaction-page-scope .modal-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;margin-bottom:18px}.interaction-page-scope .modal-head h3{font-family:Fraunces,serif;font-size:18px;font-weight:600;margin:0 0 3px}.interaction-page-scope .modal-head p{margin:0;font-size:12px;color:var(--ink-3);font-family:IBM Plex Mono,monospace}.interaction-page-scope .modal-stat-row{display:grid;grid-template-columns:repeat(4,1fr);gap:9px;margin-bottom:16px}.interaction-page-scope .modal-stat{background:var(--surface-sunk);border:1px solid var(--border);border-radius:10px;padding:11px 12px}.interaction-page-scope .modal-stat .l{font-size:10px;color:var(--ink-3);text-transform:uppercase;letter-spacing:.03em;margin-bottom:5px}.interaction-page-scope .modal-stat .v{font-family:Fraunces,serif;font-size:18px;font-weight:500}.interaction-page-scope .modal-summary{font-size:13px;color:var(--ink-2);line-height:1.6;background:var(--surface-sunk);border-radius:10px;padding:14px 16px;margin-bottom:16px}.interaction-page-scope .modal-footer-row{display:flex;justify-content:flex-end;gap:10px}@media print{@page{margin:10mm;size:A4 landscape}.interaction-page-scope *{-webkit-print-color-adjust:exact!important;print-color-adjust:exact!important}.interaction-page-scope{background:#fff}.interaction-page-scope .wrap{max-width:100%;padding:0}.interaction-page-scope .filters-card,.interaction-page-scope .print-hide,.interaction-page-scope .preview-btn{display:none!important}.interaction-page-scope .grid-scroll{overflow:visible!important}.interaction-page-scope .grid-table{min-width:0!important;font-size:10px}.interaction-page-scope .grid-table thead th{position:static!important}.interaction-page-scope .table-card{-moz-column-break-inside:avoid;break-inside:avoid}}@media (max-width: 1100px){.interaction-page-scope .filters-grid{grid-template-columns:repeat(2,1fr)}}.interaction-page-scope .loading-text,.interaction-page-scope .error-text{font-size:13px;color:var(--ink-3);padding:16px 0;text-align:center}.interaction-page-scope .error-text{color:var(--brick)}.mgmt-page{display:flex;flex-direction:column}.mgmt-tabs{display:flex;align-items:center;gap:2px;overflow-x:auto;background:var(--surface, #fff);border:1px solid var(--border, #e3e8ef);border-radius:12px;padding:4px 8px;margin:0 0 18px;position:sticky;top:calc(var(--app-header-h, 60px) + 12px);z-index:15;box-shadow:0 4px 16px #0f243812}.mgmt-tab{flex-shrink:0;padding:9px 12px 7px;border:none;border-bottom:2.5px solid transparent;background:transparent;font-size:12.5px;font-weight:500;color:var(--ink-2, #4a5a72);white-space:nowrap;cursor:pointer;transition:color .14s ease,border-color .14s ease}.mgmt-tab:hover{color:var(--ink, #0f2438)}.mgmt-tab--active{color:var(--teal-d, #0a5d57);font-weight:700;border-bottom-color:var(--teal, #0e7c74)}.mgmt-tab--active:hover{color:var(--teal-d, #0a5d57)}.mgmt-tabs-divider{width:1px;height:16px;background:var(--border-strong, #cbd5e1);margin:0 4px;flex-shrink:0}.mgmt-content{flex:1 1 auto;min-width:0}.mgmt-placeholder{border:1px dashed var(--border, #e4e4e7);border-radius:14px;padding:40px 20px;text-align:center;color:var(--ink-3, #a1a1aa);font-size:13.5px}.mgmt-overview .card{margin-bottom:14px}@media (max-width: 900px){.kpi-row.cols-4{grid-template-columns:repeat(2,1fr)}}.mgmt-overview-toolbar{display:flex;justify-content:flex-end;margin-bottom:12px}.mgmt-direction-select{display:flex;align-items:center;gap:8px;font-size:12.5px;font-weight:500;color:var(--ink-2)}.mgmt-direction-select select{padding:7px 12px;border-radius:8px;border:1px solid var(--border);background:var(--surface);font-size:13px;color:var(--ink);cursor:pointer;outline:none}.mgmt-direction-select select:focus{border-color:var(--teal)}.mgmt-grid-3{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}@media (max-width: 1100px){.mgmt-grid-3{grid-template-columns:1fr}}.mgmt-heatmap{display:flex}.mgmt-heatmap-yaxis{display:grid;grid-template-rows:repeat(12,1fr);gap:3px;margin-right:6px}.mgmt-heatmap-yaxis div{font-size:9px;color:var(--ink-3);display:flex;align-items:center}.mgmt-heatmap-body{flex:1;min-width:0}.mgmt-heatmap-days{display:grid;grid-template-columns:repeat(7,1fr);gap:3px;margin-bottom:3px}.mgmt-heatmap-day{font-size:9px;font-weight:600;color:var(--ink-3);text-align:center;border-radius:4px;padding:2px 0}.mgmt-heatmap-day.is-weekend{color:var(--brick);background:#b5402c14}.mgmt-heatmap-day.is-today{color:#fff;background:#6366f1}.mgmt-heatmap-grid{display:grid;grid-template-columns:repeat(7,1fr);gap:3px}.mgmt-heatmap-cell{aspect-ratio:1;border-radius:4px;cursor:pointer;transition:transform .1s;display:flex;align-items:center;justify-content:center}.mgmt-heatmap-cell:hover{transform:scale(1.15);z-index:1;position:relative}.mgmt-heatmap-cell-calls{font-size:8px;font-weight:600;color:var(--ink);line-height:1;pointer-events:none}.mgmt-donut-row{display:flex;align-items:center;gap:16px}.mgmt-donut{position:relative;flex-shrink:0}.mgmt-donut--wide{flex-shrink:1;width:100%}.mgmt-donut-center{position:absolute;top:42%;left:50%;transform:translate(-50%,-50%);text-align:center;pointer-events:none}.mgmt-donut-value{font-family:Fraunces,serif;font-size:24px;color:var(--ink);line-height:1}.mgmt-donut-label{font-size:10px;color:var(--ink-3);margin-top:2px}.mgmt-donut-legend{flex:1;min-width:0}.mgmt-donut-legend-row{display:flex;align-items:center;gap:8px;margin-bottom:6px;font-size:12px}.mgmt-donut-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.mgmt-donut-legend-label{flex:1}.mgmt-donut-legend-value{font-family:Fraunces,serif;font-size:13px}.mgmt-specialty-list{max-height:360px;overflow-y:auto}.mgmt-specialty-row{cursor:pointer;margin-bottom:12px}.mgmt-specialty-row:last-child{margin-bottom:0}.mgmt-specialty-row-head{display:flex;justify-content:space-between;font-size:12px;color:var(--ink-2);margin-bottom:6px}.mgmt-specialty-row-value{font-family:Fraunces,serif;font-weight:600;color:var(--ink)}.mgmt-specialty-track{width:100%;height:8px;background:var(--border);border-radius:6px;overflow:hidden}.mgmt-specialty-fill{height:100%;border-radius:6px;transition:width .3s ease}.mgmt-scroll-y{overflow-y:auto;overflow-x:hidden}.competitor-tooltip-row:hover{background:#f7f9fc}.mgmt-grid-2-5-3{display:grid;grid-template-columns:5fr 3fr;gap:14px;margin-bottom:14px}@media (max-width: 1100px){.mgmt-grid-2-5-3{grid-template-columns:1fr}}.mgmt-grid-2-5-3>.card,.mgmt-grid-3>.card,.mgmt-overview .grid-2>.card{min-width:0}.mgmt-theme-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}.mgmt-theme-card{display:block;background:var(--surface-sunk);border:1px solid var(--border);border-radius:9px;padding:12px 14px;text-decoration:none;color:inherit;transition:border-color .14s ease}.mgmt-theme-card:hover{border-color:var(--border-strong)}.mgmt-theme-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:8px;margin-bottom:6px}.mgmt-theme-name{font-size:12px;font-weight:600;color:var(--ink)}.mgmt-theme-count{font-family:Fraunces,serif;font-size:18px;line-height:1;white-space:nowrap}.mgmt-theme-bar{height:3px;background:var(--border);border-radius:2px;overflow:hidden;margin-bottom:5px}.mgmt-theme-bar-fill{height:100%;border-radius:2px}.mgmt-theme-bar-fill--amber{background:var(--amber)}.mgmt-theme-trend{font-size:10px;color:var(--ink-3)}.mgmt-theme-trend.is-up{color:var(--teal)}.mgmt-theme-trend.is-down{color:var(--brick)}.mgmt-decline-list{display:flex;flex-direction:column;gap:6px;max-height:420px;overflow-y:auto}.mgmt-decline-row{display:block;padding:10px 12px;background:var(--surface-sunk);border:1px solid var(--border);border-radius:9px;text-decoration:none;color:inherit;transition:border-color .14s ease}.mgmt-decline-row:hover{border-color:var(--border-strong)}.mgmt-decline-row-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:4px;font-size:12.5px;font-weight:600;color:var(--ink)}.mgmt-decline-count{font-family:Fraunces,serif;font-size:15px;color:var(--amber);font-weight:400}.mgmt-theme-bar-fill--indigo{background:#6366f1}.mgmt-decline-subhead{display:flex;align-items:center;justify-content:space-between;width:100%;background:var(--surface-sunk);border:1px solid var(--border);border-radius:9px;padding:10px 12px;margin-bottom:8px;font:inherit;text-align:left;cursor:pointer}.mgmt-decline-subhead:disabled{cursor:default}.mgmt-decline-subhead-title{font-size:12.5px;font-weight:600;color:var(--ink)}.mgmt-decline-subhead-sub{font-size:11px;color:var(--ink-3);margin-top:2px}.mgmt-decline-chevron{color:var(--ink-3);flex-shrink:0;transition:transform .15s ease}.mgmt-decline-chevron.is-open{transform:rotate(180deg)}.mgmt-decline-card{display:block;background:var(--surface-sunk);border:1px solid var(--border);border-radius:9px;padding:12px 14px;margin-bottom:8px;text-decoration:none;color:inherit;transition:border-color .14s ease}.mgmt-decline-card:last-child{margin-bottom:0}.mgmt-decline-card:hover{border-color:var(--border-strong)}.mgmt-decline-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.mgmt-decline-name{font-size:12.5px;font-weight:600;color:var(--ink)}.mgmt-decline-count-wrap{text-align:right;flex-shrink:0}.mgmt-decline-count-wrap .mgmt-decline-count{font-family:Fraunces,serif;font-size:16px;font-weight:600;color:#6366f1;line-height:1.2}.mgmt-decline-pct{font-size:10.5px;color:var(--ink-3)}.mgmt-decline-desc{font-size:11.5px;color:var(--ink-2);margin:4px 0 0}.mgmt-decline-impact{display:inline-block;font-size:9.5px;font-weight:700;text-transform:uppercase;letter-spacing:.03em;padding:2px 7px;border-radius:5px;margin-top:8px;margin-bottom:6px}.mgmt-decline-impact.is-low{color:var(--teal-d);background:var(--teal-l)}.mgmt-decline-impact.is-medium{color:var(--amber);background:#fbeedd}.mgmt-decline-impact.is-high{color:var(--brick);background:#fbe4e0}.mgmt-centre-list{display:flex;flex-direction:column;gap:12px}.mgmt-centre-row{display:block;text-decoration:none;color:inherit}.mgmt-centre-row-head{display:flex;align-items:baseline;justify-content:space-between;gap:10px;margin-bottom:5px}.mgmt-centre-name{font-size:12.5px;font-weight:600;color:var(--ink);transition:color .14s ease}.mgmt-centre-row:hover .mgmt-centre-name{color:var(--brick)}.mgmt-centre-count{font-family:Fraunces,serif;font-size:13px;font-weight:600;color:var(--ink);flex-shrink:0}.mgmt-centre-track{width:100%;height:6px;background:var(--border);border-radius:4px;overflow:hidden}.mgmt-centre-fill{height:100%;border-radius:4px;background:var(--brick);transition:width .3s ease}.mgmt-city-select{width:100%;max-width:420px;padding:9px 12px;border-radius:8px;border:1px solid var(--border);background:var(--surface);font-size:13px;font-weight:600;color:var(--ink);cursor:pointer;outline:none;margin-bottom:14px}.mgmt-city-select:focus{border-color:var(--teal)}.mgmt-city-calls-badge{display:inline-flex;align-items:center;gap:6px;background:#eef2ff;color:#6366f1;border-radius:20px;padding:4px 12px;font-size:12px;font-weight:600;margin:0 0 14px}.mgmt-city-calls-badge .dot{width:7px;height:7px;border-radius:50%;background:#6366f1;flex-shrink:0}.mgmt-pill-tabs{display:flex;gap:4px;background:var(--surface-sunk);border:1px solid var(--border);border-radius:10px;padding:4px;margin-bottom:16px;overflow-x:auto}.mgmt-pill-tab{flex:1 1 0;padding:8px 10px;border:none;border-radius:7px;background:transparent;font-size:11.5px;font-weight:600;color:var(--ink-2);cursor:pointer;white-space:nowrap;transition:background .15s ease,color .15s ease,box-shadow .15s ease}.mgmt-pill-tab:hover{color:var(--ink)}.mgmt-pill-tab.is-active{background:var(--surface);color:#6366f1;box-shadow:0 1px 3px #00000014}.mgmt-insight-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;align-items:start}@media (max-width: 900px){.mgmt-insight-grid{grid-template-columns:1fr}}.mgmt-insight-panel{min-width:0;background:var(--surface-sunk);border:1px solid var(--border);border-radius:12px;padding:16px}.mgmt-insight-panel-title{font-size:13px;font-weight:700;color:var(--ink);text-align:center;margin:0 0 12px}.mgmt-pie-legend{display:flex;flex-direction:column;gap:6px;width:100%;max-height:180px;overflow-y:auto;padding-top:8px;border-top:1px solid var(--border);margin-top:4px}.mgmt-pie-legend-row{display:flex;align-items:center;justify-content:space-between;gap:8px;min-width:0;font-size:11px}.mgmt-pie-legend-name{display:flex;align-items:center;gap:8px;min-width:0;flex:1 1 auto;color:var(--ink-2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mgmt-pie-legend-dot{width:9px;height:9px;border-radius:50%;flex-shrink:0}.mgmt-pie-legend-pct{color:var(--brick);font-weight:700;flex-shrink:0}.mgmt-bucket-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-top:12px}.mgmt-bucket-card{padding:12px 14px;background:var(--surface-sunk);border:1px solid var(--border);border-radius:9px;text-align:center}.mgmt-bucket-label{font-size:10px;color:var(--ink-3);margin-bottom:4px}.mgmt-bucket-value{font-family:Fraunces,serif;font-size:24px;line-height:1}.mgmt-bucket-sub{font-size:10px;color:var(--ink-3);margin-top:4px}.etm-row{margin-bottom:10px}.etm-row-head{display:flex;align-items:baseline;justify-content:space-between;gap:10px;margin-bottom:7px}.etm-row-title{font-size:12.5px;font-weight:600;color:var(--ink)}.etm-row-stat{flex-shrink:0;font-size:11px;font-family:IBM Plex Mono,monospace;color:var(--ink-2)}.etm-track{height:9px;border-radius:5px;overflow:hidden;background:var(--surface-sunk);box-shadow:inset 0 0 0 1px var(--border)}.etm-seg{display:block;height:100%;transition:filter .15s ease}.etm-seg:hover{filter:brightness(1.12)}.etm-chips{display:flex;flex-wrap:wrap;gap:4px 10px;margin-top:6px}.etm-chip{display:inline-flex;align-items:center;gap:5px;font-size:11px;color:var(--ink-2);text-decoration:none}.etm-chip:hover{color:var(--ink);text-decoration:underline}.etm-dot{width:6px;height:6px;border-radius:50%;flex-shrink:0;display:inline-block}.mgmt-overview .feed-item{align-items:center}.mgmt-overview .feed-item .score-pill{flex-shrink:0;align-self:center;white-space:nowrap}.mgmt-risk-row{display:flex;align-items:center;gap:10px;padding:9px 12px;background:var(--surface-sunk);border:1px solid var(--border);border-radius:9px;margin-bottom:6px}.mgmt-risk-rank{font-family:Fraunces,serif;font-size:16px;color:var(--ink-3);width:20px;flex-shrink:0;text-align:center}.mgmt-risk-body{flex:1;min-width:0}.mgmt-risk-factor{font-size:12.5px;font-weight:600;color:var(--ink);margin-bottom:1px}.mgmt-risk-sub{font-size:10px;color:var(--ink-3)}.mgmt-risk-value{text-align:right;flex-shrink:0;font-family:Fraunces,serif;font-size:16px}.mgmt-overview .insight+.insight{margin-top:10px}.mgmt-overview .insight.amber{background:linear-gradient(120deg,var(--amber-l),#fff);border-left-color:var(--amber)}.mgmt-overview .insight.amber .ico{color:var(--amber)}.mgmt-overview .insight.violet{background:linear-gradient(120deg,var(--plum-l),#fff);border-left-color:var(--plum)}.mgmt-overview .insight.violet .ico{color:var(--plum)}.mgmt-overview .insight.blue{background:linear-gradient(120deg,var(--slate-l),#fff);border-left-color:var(--slate)}.mgmt-overview .insight.blue .ico{color:var(--slate)}.mgmt-reco-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}@media (max-width: 1100px){.mgmt-reco-grid{grid-template-columns:1fr 1fr}}.mgmt-reco-card{padding:14px;background:var(--surface-sunk);border:1px solid var(--border);border-radius:10px;transition:border-color .15s ease,transform .15s ease,box-shadow .15s ease}.mgmt-reco-card:hover{border-color:var(--reco-color, var(--border-strong));transform:translateY(-2px);box-shadow:0 4px 14px #00000014}.mgmt-reco-head{display:flex;align-items:baseline;justify-content:space-between;margin-bottom:6px}.mgmt-reco-rank{font-family:Fraunces,serif;font-size:26px;line-height:1}.mgmt-reco-priority{font-size:11px;font-weight:700;letter-spacing:.04em}.mgmt-reco-title{font-size:13px;font-weight:700;color:var(--ink);margin-bottom:5px}.mgmt-reco-desc{font-size:11px;color:var(--ink-2);line-height:1.55}.app-header{position:sticky;top:0;z-index:100;display:flex;align-items:center;justify-content:space-between;gap:12px;height:60px;padding:0 20px;background:#fff;border-bottom:1px solid transparent;transition:box-shadow .15s ease,border-color .15s ease}.app-header.is-scrolled{border-bottom-color:#e5e7eb;box-shadow:0 2px 8px #0f172a0f}.app-header-logo{display:flex;align-items:center;gap:10px;background:none;border:none;padding:0;cursor:pointer}.app-header-logo-img{height:28px;width:auto;display:block}.app-header-logo-text{font-size:16px;font-weight:600;color:#111827;letter-spacing:-.01em}.app-header-right{display:flex;align-items:center;gap:12px}.dl-report{position:relative}.dl-report-trigger{display:inline-flex;align-items:center;gap:7px;background:var(--surface, #fff);border:1px solid var(--border, #e3e8ef);border-radius:10px;padding:9px 14px;font-size:13px;font-weight:500;font-family:inherit;color:var(--ink-2, #4a5a72);cursor:pointer;white-space:nowrap;transition:border-color .15s ease,color .15s ease}.dl-report-trigger:hover:not(:disabled){border-color:var(--border-strong, #cbd5e1);color:var(--ink, #0f2438)}.dl-report-trigger.is-busy{border-color:var(--teal, #0e7c74);color:var(--teal-d, #0a5d57);cursor:default}.dl-report-trigger:disabled{opacity:.85}.dl-report-panel{position:absolute;top:calc(100% + 8px);right:0;z-index:120;width:260px;background:#fff;border:1px solid var(--border, #e3e8ef);border-radius:12px;padding:14px 16px;box-shadow:0 12px 32px #0f243824}.dl-report-panel--error{border-color:var(--brick, #b5402c)}.dl-report-bar{height:6px;background:#f0f1f7;border-radius:4px;overflow:hidden;margin-bottom:8px}.dl-report-bar-fill{height:100%;background:var(--teal, #0e7c74);border-radius:4px;transition:width .4s ease}.dl-report-msg{margin:0 0 8px;font-size:12px;color:var(--ink-2, #4a5a72);line-height:1.5}.dl-report-panel--error .dl-report-msg{color:var(--brick, #b5402c)}.dl-report-cancel{background:none;border:1px solid var(--border, #e3e8ef);border-radius:7px;padding:4px 10px;font-size:11.5px;font-weight:600;color:var(--ink-2, #4a5a72);cursor:pointer}.dl-report-cancel:hover{border-color:var(--border-strong, #cbd5e1);color:var(--ink, #0f2438)}*,:before,:after{--tw-border-spacing-x: 0;--tw-border-spacing-y: 0;--tw-translate-x: 0;--tw-translate-y: 0;--tw-rotate: 0;--tw-skew-x: 0;--tw-skew-y: 0;--tw-scale-x: 1;--tw-scale-y: 1;--tw-pan-x: ;--tw-pan-y: ;--tw-pinch-zoom: ;--tw-scroll-snap-strictness: proximity;--tw-gradient-from-position: ;--tw-gradient-via-position: ;--tw-gradient-to-position: ;--tw-ordinal: ;--tw-slashed-zero: ;--tw-numeric-figure: ;--tw-numeric-spacing: ;--tw-numeric-fraction: ;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgb(59 130 246 / .5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;--tw-shadow: 0 0 #0000;--tw-shadow-colored: 0 0 #0000;--tw-blur: ;--tw-brightness: ;--tw-contrast: ;--tw-grayscale: ;--tw-hue-rotate: ;--tw-invert: ;--tw-saturate: ;--tw-sepia: ;--tw-drop-shadow: ;--tw-backdrop-blur: ;--tw-backdrop-brightness: ;--tw-backdrop-contrast: ;--tw-backdrop-grayscale: ;--tw-backdrop-hue-rotate: ;--tw-backdrop-invert: ;--tw-backdrop-opacity: ;--tw-backdrop-saturate: ;--tw-backdrop-sepia: ;--tw-contain-size: ;--tw-contain-layout: ;--tw-contain-paint: ;--tw-contain-style: }::backdrop{--tw-border-spacing-x: 0;--tw-border-spacing-y: 0;--tw-translate-x: 0;--tw-translate-y: 0;--tw-rotate: 0;--tw-skew-x: 0;--tw-skew-y: 0;--tw-scale-x: 1;--tw-scale-y: 1;--tw-pan-x: ;--tw-pan-y: ;--tw-pinch-zoom: ;--tw-scroll-snap-strictness: proximity;--tw-gradient-from-position: ;--tw-gradient-via-position: ;--tw-gradient-to-position: ;--tw-ordinal: ;--tw-slashed-zero: ;--tw-numeric-figure: ;--tw-numeric-spacing: ;--tw-numeric-fraction: ;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgb(59 130 246 / .5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;--tw-shadow: 0 0 #0000;--tw-shadow-colored: 0 0 #0000;--tw-blur: ;--tw-brightness: ;--tw-contrast: ;--tw-grayscale: ;--tw-hue-rotate: ;--tw-invert: ;--tw-saturate: ;--tw-sepia: ;--tw-drop-shadow: ;--tw-backdrop-blur: ;--tw-backdrop-brightness: ;--tw-backdrop-contrast: ;--tw-backdrop-grayscale: ;--tw-backdrop-hue-rotate: ;--tw-backdrop-invert: ;--tw-backdrop-opacity: ;--tw-backdrop-saturate: ;--tw-backdrop-sepia: ;--tw-contain-size: ;--tw-contain-layout: ;--tw-contain-paint: ;--tw-contain-style: }.container{width:100%}@media (min-width: 640px){.container{max-width:640px}}@media (min-width: 768px){.container{max-width:768px}}@media (min-width: 1024px){.container{max-width:1024px}}@media (min-width: 1280px){.container{max-width:1280px}}@media (min-width: 1536px){.container{max-width:1536px}}.visible{visibility:visible}.collapse{visibility:collapse}.static{position:static}.fixed{position:fixed}.absolute{position:absolute}.relative{position:relative}.sticky{position:sticky}.block{display:block}.inline-block{display:inline-block}.inline{display:inline}.flex{display:flex}.inline-flex{display:inline-flex}.table{display:table}.grid{display:grid}.hidden{display:none}.transform{transform:translate(var(--tw-translate-x),var(--tw-translate-y)) rotate(var(--tw-rotate)) skew(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y))}.truncate{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.border{border-width:1px}.uppercase{text-transform:uppercase}.ordinal{--tw-ordinal: ordinal;font-variant-numeric:var(--tw-ordinal) var(--tw-slashed-zero) var(--tw-numeric-figure) var(--tw-numeric-spacing) var(--tw-numeric-fraction)}.shadow{--tw-shadow: 0 1px 3px 0 rgb(0 0 0 / .1), 0 1px 2px -1px rgb(0 0 0 / .1);--tw-shadow-colored: 0 1px 3px 0 var(--tw-shadow-color), 0 1px 2px -1px var(--tw-shadow-color);box-shadow:var(--tw-ring-offset-shadow, 0 0 #0000),var(--tw-ring-shadow, 0 0 #0000),var(--tw-shadow)}.outline{outline-style:solid}.ring{--tw-ring-offset-shadow: var(--tw-ring-inset) 0 0 0 var(--tw-ring-offset-width) var(--tw-ring-offset-color);--tw-ring-shadow: var(--tw-ring-inset) 0 0 0 calc(3px + var(--tw-ring-offset-width)) var(--tw-ring-color);box-shadow:var(--tw-ring-offset-shadow),var(--tw-ring-shadow),var(--tw-shadow, 0 0 #0000)}.blur{--tw-blur: blur(8px);filter:var(--tw-blur) var(--tw-brightness) var(--tw-contrast) var(--tw-grayscale) var(--tw-hue-rotate) var(--tw-invert) var(--tw-saturate) var(--tw-sepia) var(--tw-drop-shadow)}.filter{filter:var(--tw-blur) var(--tw-brightness) var(--tw-contrast) var(--tw-grayscale) var(--tw-hue-rotate) var(--tw-invert) var(--tw-saturate) var(--tw-sepia) var(--tw-drop-shadow)}.transition{transition-property:color,background-color,border-color,text-decoration-color,fill,stroke,opacity,box-shadow,transform,filter,backdrop-filter;transition-timing-function:cubic-bezier(.4,0,.2,1);transition-duration:.15s}:root{--bg: #f3f5f9;--surface: #ffffff;--surface-sunk: #f7f9fc;--border: #e3e8ef;--border-strong: #cbd5e1;--ink: #0f2438;--ink-2: #4a5a72;--ink-3: #8593a8;--teal: #0e7c74;--teal-d: #0a5d57;--teal-l: #e3f3f1;--brick: #b5402c;--brick-l: #fbeae6;--amber: #c97f1e;--amber-l: #fbf1df;--slate: #4a6fa5;--slate-l: #eaf0f8;--plum: #6b5b95;--plum-l: #f2eefa;--radius: 14px}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:var(--bg);font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;color:var(--ink);-webkit-font-smoothing:antialiased}.wrap{max-width:98%;margin:-1% 0 0 2%;padding:26px clamp(16px,2.5vw,48px) 60px}.brand-logo{height:40px;width:auto;max-width:150px;-o-object-fit:contain;object-fit:contain;flex-shrink:0}.card-sub{font-size:12.5px;color:var(--ink-3);margin:0;max-width:460px}.topbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px;flex-wrap:wrap;gap:16px}.brand{display:flex;align-items:center;gap:14px}.mark{width:40px;height:40px;border-radius:10px;background:linear-gradient(155deg,var(--teal),var(--teal-d));display:flex;align-items:center;justify-content:center;color:#fff;font-family:Fraunces,serif;font-weight:600;font-size:18px;flex-shrink:0}.brand h1{font-family:Fraunces,serif;font-size:21px;font-weight:600;margin:0;letter-spacing:-.01em}.brand p{margin:2px 0 0;font-size:12.5px;color:var(--ink-3);font-family:IBM Plex Mono,monospace;letter-spacing:.02em}.controls{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.pillgroup{display:flex;background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:3px;gap:2px}.pillgroup button{border:none;background:transparent;padding:7px 14px;font-size:13px;font-weight:500;color:var(--ink-2);border-radius:7px;cursor:pointer}.pillgroup button.active{background:var(--ink);color:#fff}.pillgroup a{border:none;background:transparent;padding:7px 14px;font-size:13px;font-weight:500;color:var(--ink-2);border-radius:7px;cursor:pointer;text-decoration:none;display:inline-block}.pillgroup a.active{background:var(--ink);color:#fff}.selectbox{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:9px 14px;font-size:13px;color:var(--ink-2);font-weight:500}.badge-live{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-family:IBM Plex Mono,monospace;color:var(--teal-d);background:var(--teal-l);padding:6px 10px;border-radius:20px;font-weight:500}.dot{width:6px;height:6px;border-radius:50%;background:var(--teal)}.subnav{position:sticky;top:0;z-index:20;background:#f4f6f9eb;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);border-bottom:1px solid var(--border);margin:0 -32px 24px;padding:10px 32px;display:flex;align-items:center;gap:4px;overflow-x:auto}.subnav a{font-size:12.5px;font-weight:500;color:var(--ink-2);text-decoration:none;padding:7px 12px;border-radius:8px;white-space:nowrap;cursor:pointer}.subnav a:hover{background:var(--surface);color:var(--ink)}.subnav a.active{background:var(--teal-l);color:var(--teal-d);font-weight:700}.subnav .divider{width:1px;height:16px;background:var(--border-strong);margin:0 4px;flex-shrink:0}.print-btn{margin-left:auto;font-size:12.5px;font-weight:500;color:var(--ink-2);background:var(--surface);border:1px solid var(--border);padding:7px 13px;border-radius:8px;cursor:pointer;white-space:nowrap}.hero{background:linear-gradient(120deg,#0f2438,#183350);border-radius:18px;padding:26px 28px;margin-bottom:22px;color:#fff;position:relative;overflow:hidden}.hero-eyebrow{font-size:11.5px;font-family:IBM Plex Mono,monospace;letter-spacing:.06em;text-transform:uppercase;color:#9fc9c4;margin:0 0 10px}.hero-headline{font-family:Fraunces,serif;font-size:15.5px;font-weight:500;line-height:1.55;margin:0 0 14px;max-width:100%}.hero-headline b{font-weight:600;color:#fff}.hero-stats{display:flex;gap:28px;flex-wrap:wrap}.hero-stat{display:flex;flex-direction:column;gap:2px}.hero-stat .v{font-family:Fraunces,serif;font-size:19px;font-weight:500}.hero-stat .l{font-size:11px;color:#9fb3c8;font-family:IBM Plex Mono,monospace}.hero-stat .sub{font-size:10px;color:#7688a0;font-family:IBM Plex Mono,monospace}.section-label{display:flex;align-items:center;gap:10px;margin:30px 0 12px;scroll-margin-top:64px}.section-label h2{font-family:Fraunces,serif;font-size:16px;font-weight:600;margin:0}.section-label .n{font-size:11px;font-family:IBM Plex Mono,monospace;color:var(--ink-3);background:var(--surface-sunk);border:1px solid var(--border);padding:2px 8px;border-radius:20px}.section-label:after{content:"";flex:1;height:1px;background:var(--border)}.kpi-row{display:grid;gap:12px;margin-bottom:14px}.kpi-row.cols-4{grid-template-columns:repeat(4,1fr)}.kpi-row.cols-5{grid-template-columns:repeat(5,1fr)}.kpi-row.cols-6{grid-template-columns:repeat(6,1fr)}.kpi{position:relative;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:16px 18px}.kpi-label{font-size:11.5px;color:var(--ink-3);font-weight:500;text-transform:uppercase;letter-spacing:.03em;margin-bottom:9px}.kpi-value{font-family:Fraunces,serif;font-size:27px;font-weight:500;letter-spacing:-.01em;line-height:1}.kpi-sub{display:flex;align-items:center;gap:6px;margin-top:9px;font-size:11.5px;color:var(--ink-3)}.delta{font-family:IBM Plex Mono,monospace;font-weight:500;padding:2px 6px;border-radius:5px;font-size:11px}.delta.up{color:var(--teal-d);background:var(--teal-l)}.delta.down{color:var(--brick);background:var(--brick-l)}.kpi.critical .kpi-value{color:var(--brick)}.kpi.warn .kpi-value{color:var(--amber)}.kpi-status{position:absolute;top:16px;right:16px;width:8px;height:8px;border-radius:50%}.kpi-status.ok{background:var(--teal)}.kpi-status.watch{background:var(--amber)}.kpi-status.risk{background:var(--brick)}.grid-2{display:grid;grid-template-columns:1.3fr 1fr;gap:14px;margin-bottom:14px}.grid-2.even{grid-template-columns:1fr 1fr}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:22px 24px}.card-head{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:16px;gap:12px;flex-wrap:wrap}.card-title{font-size:15px;font-weight:600;margin:0 0 3px}.card-sub{font-size:12.5px;color:var(--ink-3);margin:0;max-width:470px}.card-head--inline{align-items:center}.card-head--inline .card-title{margin:0;white-space:nowrap}.interactions-search{display:flex;align-items:center;gap:8px;border:1px solid var(--border);border-radius:8px;padding:7px 12px;width:420px;flex-shrink:0;color:var(--ink-3);background:var(--bg, #f7f9fc);transition:border-color .15s ease}.interactions-search:focus-within{border-color:var(--teal-d, #0e7c74)}.interactions-search svg{flex-shrink:0}.interactions-search input{border:none;outline:none;background:transparent;font-size:13px;width:100%;color:var(--ink)}.interactions-search input::-moz-placeholder{color:var(--ink-3)}.interactions-search input::placeholder{color:var(--ink-3)}.legend{display:flex;gap:14px;font-size:12px;color:var(--ink-2);flex-wrap:wrap}.legend span{display:flex;align-items:center;gap:6px;white-space:nowrap}.sw{width:10px;height:10px;border-radius:3px;flex-shrink:0;display:inline-block}.threshold-tag{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-family:IBM Plex Mono,monospace;color:var(--brick);background:var(--brick-l);padding:4px 9px;border-radius:6px;white-space:nowrap}.insight-row{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-bottom:14px}.insight{display:flex;gap:14px;align-items:flex-start;background:linear-gradient(120deg,var(--teal-l),#fff);border:1px solid var(--border);border-left:3px solid var(--teal);border-radius:var(--radius);padding:15px 18px}.insight.b{background:linear-gradient(120deg,var(--brick-l),#fff);border-left-color:var(--brick)}.insight .ico{font-family:Fraunces,serif;font-size:19px;color:var(--teal-d);flex-shrink:0}.insight.b .ico{color:var(--brick)}.insight p{margin:0;font-size:13px;color:var(--ink-2);line-height:1.55}.insight b{color:var(--ink);font-weight:600}.matrix-wrap{max-height:520px;overflow-y:auto;border:1px solid var(--border);border-radius:10px}table{width:100%;border-collapse:collapse;font-size:12.5px}thead th{position:sticky;top:0;background:var(--surface-sunk);text-align:left;font-size:10.5px;text-transform:uppercase;letter-spacing:.03em;color:var(--ink-3);font-weight:600;padding:10px 12px;border-bottom:1px solid var(--border);white-space:nowrap;z-index:1}td{padding:9px 12px;border-bottom:1px solid var(--surface-sunk);color:var(--ink-2);vertical-align:middle}tbody tr:last-child td{border-bottom:none}tbody tr.clickable{cursor:pointer}tbody tr.clickable:hover td{background:var(--teal-l)!important}tbody tr.row-booked td{background:#eaf7ef;border-bottom-color:#cfeed9}tbody tr.row-booked td:first-child{box-shadow:inset 3px 0 #1f9d55}tbody tr.row-booked:hover td{background:#d3edda!important}.booked-badge{color:#1a8449!important;font-weight:600}.agent-name{color:var(--ink);font-weight:500}.cell-subtext{display:flex;align-items:center;gap:4px;font-size:11px;font-weight:400;color:var(--ink-3);margin-top:3px;white-space:nowrap}.cell-subtext svg{flex-shrink:0;opacity:.7}.param-name{color:var(--ink);font-weight:500;font-size:12.5px}.weight-cell{font-family:IBM Plex Mono,monospace;font-size:12px;color:var(--ink-3)}.roster-table thead tr:first-child th{top:0;height:36px;box-sizing:border-box}.roster-table thead tr:nth-child(2) th{top:36px}.matrix-group-head{text-align:center!important;background:var(--surface)!important;border-left:1px solid var(--border);border-right:1px solid var(--border)}.res-cell{display:inline-block;max-width:260px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;vertical-align:middle;cursor:default}.tt-wrap{position:relative;display:inline-block;max-width:100%}.tt-wrap--block{display:block;width:100%}.tt-bubble{position:absolute;top:calc(100% + 8px);left:0;z-index:60;min-width:220px;max-width:320px;padding:10px 12px;border-radius:10px;background:#1a1d2e;color:#f5f6fb;font-size:12px;font-weight:400;line-height:1.5;white-space:normal;text-align:left;box-shadow:0 10px 28px #0f172a38;opacity:0;visibility:hidden;transform:translateY(2px);transition:opacity .14s ease,transform .14s ease,visibility .14s;pointer-events:none}.tt-bubble:before{content:"";position:absolute;bottom:100%;left:14px;border:6px solid transparent;border-bottom-color:#1a1d2e}.tt-wrap:hover .tt-bubble,.tt-wrap:focus-within .tt-bubble{opacity:1;visibility:visible;transform:translateY(0)}.score-pill{display:inline-block;padding:3px 9px;border-radius:20px;font-family:IBM Plex Mono,monospace;font-size:12px;font-weight:500}.sp-hi{background:var(--teal-l);color:var(--teal-d)}.sp-mid{background:var(--amber-l);color:var(--amber)}.sp-lo{background:var(--brick-l);color:var(--brick)}.appt-booked-banner{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-top:16px;padding:14px 16px;background:var(--teal-l);border:1px solid #cdeae6;border-radius:10px}.appt-booked-label{margin:0 0 6px;font-size:11.5px;color:var(--ink-2)}.appt-booked-date{text-align:right}.appt-booked-value{margin:0;font-size:14px;font-weight:600;color:var(--ink)}.appt-booked-pill{font-family:inherit}.mix-split{display:flex;gap:18px;align-items:stretch}.mix-panel{flex:1;min-width:0;display:flex;flex-direction:column}.mix-panel+.mix-panel{border-left:1px solid var(--border);padding-left:18px}.mix-panel-label{margin:0 0 8px;font-size:11.5px;font-weight:600;color:var(--ink-2);text-align:center}.mix-panel-center{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);text-align:center;pointer-events:none}.mix-panel-total{font-size:20px;font-weight:700;color:var(--ink)}.mix-panel-total-label{font-size:10.5px;color:var(--ink-3)}.mix-panel-legend{margin-top:10px;justify-content:center;font-size:10.5px}.specialty-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.specialty-tile{background:var(--surface-sunk);border:1px solid var(--border);border-radius:10px;padding:14px 16px}.specialty-label{display:flex;align-items:center;gap:6px;margin:0 0 10px;font-size:10.5px;font-weight:600;text-transform:uppercase;letter-spacing:.03em;color:var(--ink-3)}.specialty-pill{display:inline-block;padding:4px 11px;border-radius:20px;font-size:13px;font-weight:500}.specialty-pill.is-primary{background:var(--plum-l);color:var(--plum)}.specialty-pill.is-secondary{background:var(--teal-l);color:var(--teal-d)}.type-tag{font-size:10px;font-weight:600;padding:2px 7px;border-radius:5px;font-family:IBM Plex Mono,monospace;white-space:nowrap}.type-fatal{background:var(--brick-l);color:var(--brick)}.type-nf{background:var(--slate-l);color:var(--slate)}.type-ztp{background:#1f1147;color:#c9bcf0}.chbadge{font-size:10px;font-family:IBM Plex Mono,monospace;padding:2px 6px;border-radius:5px;font-weight:500}.ch-ib{background:var(--slate-l);color:var(--slate)}.ch-ob{background:var(--plum-l);color:var(--plum)}.bar-mini{flex:1;height:5px;border-radius:3px;background:var(--surface-sunk);overflow:hidden}.bar-mini i{display:block;height:100%;border-radius:3px}.comp-cell{display:flex;align-items:center;gap:8px;min-width:100px}.heatmap{display:grid;grid-template-columns:110px repeat(11,1fr);gap:3px;font-size:10.5px}.heatmap .hcell{display:flex;align-items:center;justify-content:center;padding:8px 2px;border-radius:5px;color:#fff;font-family:IBM Plex Mono,monospace;font-weight:500;min-height:30px}.heatmap .hlabel{display:flex;align-items:center;font-size:11.5px;color:var(--ink-2);font-weight:500;padding-right:6px;position:sticky;left:0;z-index:1;background:var(--surface)}.heatmap .hcolhead{font-size:9.5px;color:var(--ink-3);writing-mode:vertical-rl;text-orientation:mixed;padding:4px 0;text-align:left;position:sticky;top:0;z-index:2;background:var(--surface)}.heatmap .hcorner{position:sticky;top:0;left:0;z-index:3;background:var(--surface)}.feed-item{display:flex;gap:12px;padding:11px 0;border-bottom:1px solid var(--surface-sunk)}.feed-item:last-child{border-bottom:none}.feed-item.clickable{cursor:pointer;margin:0 -8px;padding-left:8px;padding-right:8px;border-radius:6px}.feed-item.clickable:hover{background:var(--teal-l)}.feed-ico{min-width:30px;height:30px;padding:0 7px;border-radius:8px;background:var(--brick-l);color:var(--brick);display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:700;letter-spacing:.02em;white-space:nowrap;flex-shrink:0;font-family:IBM Plex Mono,monospace}.feed-item.warn .feed-ico{background:var(--amber-l);color:var(--amber)}.feed-title{font-size:12.5px;font-weight:500;color:var(--ink);margin:0 0 2px}.feed-meta{font-size:11px;color:var(--ink-3);font-family:IBM Plex Mono,monospace}.modal-overlay{display:flex;position:fixed;top:0;right:0;bottom:0;left:0;background:#0f24388c;z-index:100;align-items:center;justify-content:center;padding:24px}.modal-panel{background:#fff;border-radius:16px;max-width:760px;width:100%;max-height:88vh;overflow-y:auto;padding:30px 32px;position:relative;box-shadow:0 24px 70px #0f243859}.modal-close{position:absolute;top:18px;right:18px;width:32px;height:32px;border-radius:9px;border:1px solid var(--border);background:var(--surface-sunk);cursor:pointer;font-size:17px;color:var(--ink-2);line-height:1}.modal-head{display:flex;align-items:center;gap:14px;margin-bottom:20px}.modal-avatar{width:48px;height:48px;border-radius:12px;background:linear-gradient(155deg,var(--teal),var(--teal-d));color:#fff;display:flex;align-items:center;justify-content:center;font-family:Fraunces,serif;font-weight:600;font-size:19px;flex-shrink:0}.modal-head h3{font-family:Fraunces,serif;font-size:20px;font-weight:600;margin:0}.modal-head p{margin:2px 0 0;font-size:12.5px;color:var(--ink-3);font-family:IBM Plex Mono,monospace}.modal-stat-row{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:20px}.modal-stat{background:var(--surface-sunk);border:1px solid var(--border);border-radius:10px;padding:12px 14px}.modal-stat .l{font-size:10.5px;color:var(--ink-3);text-transform:uppercase;letter-spacing:.03em;margin-bottom:6px}.modal-stat .v{font-family:Fraunces,serif;font-size:20px;font-weight:500}.modal-note{background:var(--teal-l);border-left:3px solid var(--teal);border-radius:10px;padding:12px 16px;font-size:13px;color:var(--ink-2);line-height:1.55;margin-top:16px}.modal-note b{color:var(--ink)}.reasons-accordion{border:1px solid var(--border);border-radius:12px;margin-bottom:10px;overflow:hidden}.reasons-accordion-head{width:100%;display:flex;align-items:center;gap:10px;padding:12px 14px;background:var(--surface-sunk);border:none;cursor:pointer;font-family:inherit;font-size:13.5px;font-weight:600;text-align:left}.reasons-accordion-count{margin-left:auto;font-size:11.5px;color:var(--ink-3);font-weight:500}.reasons-accordion-chevron{transform:rotate(90deg);transition:transform .15s ease;color:var(--ink-3);flex-shrink:0}.reasons-accordion-chevron.is-open{transform:rotate(270deg)}.reasons-accordion-body{padding:10px 14px 12px;max-height:220px;overflow-y:auto}.reasons-list{margin:0;padding-left:18px;font-size:13px;color:var(--ink-2);line-height:1.7}.agent-name-link{display:inline-flex;align-items:center;gap:5px;background:none;border:none;padding:0;font:inherit;font-weight:inherit;color:inherit;cursor:pointer;text-align:left;text-decoration:underline;text-decoration-style:dotted;text-underline-offset:3px}.agent-name-link:hover,.agent-name-link:focus-visible{color:var(--teal-d)}.agent-name-link:after{content:"";width:5px;height:5px;border-radius:50%;background:var(--teal);opacity:.55;flex-shrink:0}.agent-name-link:hover:after,.agent-name-link:focus-visible:after{opacity:1}.footer-note{margin-top:26px;padding-top:16px;border-top:1px solid var(--border);font-size:11.5px;color:var(--ink-3);line-height:1.6}.footer-note b{color:var(--ink-2)}.loading-text,.error-text{font-size:13px;color:var(--ink-3);padding:20px 0;text-align:center}.error-text{color:var(--brick)}@media (max-width: 1100px){.kpi-row.cols-4,.kpi-row.cols-5,.kpi-row.cols-6{grid-template-columns:repeat(2,1fr)}.grid-2,.insight-row{grid-template-columns:1fr}}.chips{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}.chip{font-size:11.5px;font-family:IBM Plex Mono,monospace;color:var(--ink-2);background:var(--surface);border:1px solid var(--border);padding:6px 11px;border-radius:20px;white-space:nowrap}.chip b{color:var(--ink)}.badge-lg{display:inline-flex;align-items:center;gap:6px;font-family:Fraunces,serif;font-size:19px;font-weight:500;padding:2px 0}.badge-lg.neg{color:var(--brick)}.badge-lg.pos{color:var(--teal-d)}.grid-main{display:grid;grid-template-columns:1.05fr .95fr;gap:14px;align-items:start}.transcript-panel{max-height:502px;overflow-y:auto;padding-right:6px}.msg{display:flex;margin-bottom:12px}.msg.customer{justify-content:flex-end}.msg-bubble{max-width:78%;padding:10px 14px;border-radius:14px;font-size:13px;line-height:1.5}.msg.agent .msg-bubble{background:var(--surface-sunk);border:1px solid var(--border);border-bottom-left-radius:3px}.msg.customer .msg-bubble{background:var(--teal);color:#fff;border-bottom-right-radius:3px}.msg-who{font-size:10.5px;font-family:IBM Plex Mono,monospace;color:var(--ink-3);margin-bottom:3px;display:block}.msg.customer .msg-who{text-align:right;color:#8593a8}.tag-cloud{display:flex;flex-wrap:wrap;gap:8px}.topic-tag{font-size:12px;font-weight:500;color:var(--ink-2);background:var(--surface-sunk);border:1px solid var(--border);padding:5px 12px;border-radius:20px}.topic-tag.hi{background:var(--brick-l);color:var(--brick);border-color:transparent}td.ent-label{color:var(--ink-3);font-size:11px;text-transform:uppercase;letter-spacing:.03em;width:170px;padding-top:9px}td.ent-value{color:var(--ink);font-weight:500;padding-top:9px}.issue-block{display:flex;gap:12px;align-items:flex-start;padding:12px 0;border-bottom:1px solid var(--surface-sunk)}.issue-block:last-child{border-bottom:none}.issue-tag{font-size:10px;font-weight:600;padding:3px 9px;border-radius:6px;font-family:IBM Plex Mono,monospace;white-space:nowrap;flex-shrink:0;margin-top:2px}.issue-tag.main{background:var(--brick-l);color:var(--brick)}.issue-tag.secondary{background:var(--amber-l);color:var(--amber)}.issue-text{font-size:13px;color:var(--ink-2);line-height:1.5}.issue-text b{color:var(--ink)}.insight.pos{background:linear-gradient(120deg,var(--teal-l),#fff);border-left-color:var(--teal)}.insight.pos .ico{color:var(--teal-d)}.agent-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.agent-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:20px 22px}.agent-head{display:flex;align-items:center;gap:12px;margin-bottom:14px}.agent-avatar{width:38px;height:38px;border-radius:10px;background:linear-gradient(155deg,var(--slate),#345078);color:#fff;display:flex;align-items:center;justify-content:center;font-family:Fraunces,serif;font-weight:600;font-size:15px;flex-shrink:0}.agent-head h4{font-family:Fraunces,serif;font-size:15px;font-weight:600;margin:0}.agent-head p{margin:1px 0 0;font-size:11px;color:var(--ink-3);font-family:IBM Plex Mono,monospace}.metric-row{display:flex;align-items:center;gap:10px;margin-bottom:9px;font-size:12px}.metric-label{width:110px;color:var(--ink-3);flex-shrink:0}.metric-bar{flex:1;height:6px;border-radius:3px;background:var(--surface-sunk);overflow:hidden}.metric-bar i{display:block;height:100%;border-radius:3px}.metric-val{width:32px;text-align:right;font-family:IBM Plex Mono,monospace;font-size:11.5px;color:var(--ink-2);flex-shrink:0}.agent-note{font-size:12px;color:var(--ink-2);line-height:1.55;margin-top:12px;padding-top:12px;border-top:1px solid var(--border)}.agent-avg{display:flex;align-items:baseline;gap:6px;margin-top:2px}.agent-avg .v{font-family:Fraunces,serif;font-size:22px;font-weight:500}.compare-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.compare-list{list-style:none;margin:0;padding:0}.compare-list li{display:flex;gap:10px;padding:10px 0;border-bottom:1px solid var(--surface-sunk);font-size:13px;color:var(--ink-2);line-height:1.5}.compare-list li:last-child{border-bottom:none}.compare-list .dot{width:6px;height:6px;border-radius:50%;background:var(--brick);flex-shrink:0;margin-top:7px}.compare-list.better .dot{background:var(--teal)}.sev-tag{font-size:9.5px;font-weight:600;padding:2px 7px;border-radius:5px;font-family:IBM Plex Mono,monospace;white-space:nowrap;flex-shrink:0;height:-moz-fit-content;height:fit-content;margin-top:1px}.sev-high{background:var(--brick-l);color:var(--brick)}.sev-med{background:var(--amber-l);color:var(--amber)}.qa-cat{font-size:10.5px;color:var(--ink-3)}.qa-param{color:var(--ink);font-weight:500;font-size:12.5px}.qa-weight{font-family:IBM Plex Mono,monospace;font-size:12px;color:var(--ink-3)}.tier-tag{font-size:9.5px;font-weight:600;padding:2px 7px;border-radius:5px;font-family:IBM Plex Mono,monospace;white-space:nowrap}.tier-fatal{background:var(--brick-l);color:var(--brick)}.tier-nf{background:var(--slate-l);color:var(--slate)}.tier-match{background:var(--teal-l);color:var(--teal-d)}.tier-mismatch{background:var(--brick-l);color:var(--brick)}.tier-partial{background:var(--amber-l);color:var(--amber)}.case-study-box{background:var(--surface-sunk);border:1px solid var(--border);border-radius:10px;padding:16px 18px}.case-study-title{font-size:13px;font-weight:600;color:var(--ink);margin:0 0 14px}.case-study-facts{display:grid;grid-template-columns:160px 210px 1fr;gap:16px;padding-bottom:12px;margin-bottom:4px;border-bottom:1px solid var(--border);font-size:12.5px}.case-study-facts-value{grid-column:2 / span 2}.case-study-row{display:grid;grid-template-columns:160px 210px 1fr;gap:16px;padding:12px 0;border-bottom:1px solid var(--border);font-size:12.5px;align-items:baseline}.case-study-row:last-child{border-bottom:none;padding-bottom:0}.case-study-label{color:var(--ink-3);font-size:10.5px;text-transform:uppercase;letter-spacing:.03em;font-weight:600;padding-top:1px;align-self:start}.case-study-crm{font-family:IBM Plex Mono,monospace;color:var(--ink-3);align-self:start;word-break:break-word}.case-study-note{color:var(--ink-2);line-height:1.55}.case-study-note .tier-tag{margin-left:6px;vertical-align:middle;display:inline-block}@media (max-width: 900px){.case-study-facts,.case-study-row{grid-template-columns:1fr;gap:6px}.case-study-facts-value{grid-column:1}}.record-badge{display:inline-flex;align-items:center;font-size:11px;font-family:IBM Plex Mono,monospace;color:var(--teal-d);background:var(--teal-l);padding:5px 10px;border-radius:20px;white-space:nowrap}.record-badge--sm{font-size:9.5px;padding:1px 6px;border-radius:5px}.qa-score-pill{display:inline-block;padding:3px 9px;border-radius:20px;font-family:IBM Plex Mono,monospace;font-size:12px;font-weight:600}.qa-hi{background:var(--teal-l);color:var(--teal-d)}.qa-mid{background:var(--amber-l);color:var(--amber)}.qa-lo{background:var(--brick-l);color:var(--brick)}.qa-evidence{font-size:11.5px;color:var(--ink-3);max-width:340px}@media (max-width: 1000px){.grid-main,.agent-grid,.compare-grid{grid-template-columns:1fr}}@keyframes spin{to{transform:rotate(360deg)}}.transcript-panel{max-height:560px;overflow-y:auto;overflow-x:hidden;padding:6px 6px 6px 2px}.msg-row{display:flex;align-items:flex-end;gap:10px;margin-bottom:16px;border-radius:12px;transition:background .15s ease}.msg-row.agent{justify-content:flex-start}.msg-row.customer{justify-content:flex-end}.msg-avatar{flex-shrink:0;width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;font-family:IBM Plex Mono,monospace}.msg-avatar.agent{background:var(--surface-sunk);border:1px solid var(--border);color:var(--ink-2)}.msg-avatar.customer{background:var(--teal);color:#fff}.msg-content{display:flex;flex-direction:column;max-width:66%;min-width:0}.msg-row.agent .msg-content{align-items:flex-start}.msg-row.customer .msg-content{align-items:flex-end}.msg-who{font-size:10.5px;text-transform:uppercase;letter-spacing:.04em;font-weight:600;color:var(--ink-3);margin-bottom:5px;padding:0 4px}.msg-bubble{display:inline-block;width:-moz-fit-content;width:fit-content;max-width:100%;padding:10px 14px;border-radius:16px;font-size:13.5px;line-height:1.55;overflow-wrap:break-word;white-space:pre-wrap;box-shadow:0 1px 2px #0f172a0f}.msg-bubble.agent{background:var(--surface-sunk);border:1px solid var(--border);color:var(--ink);border-bottom-left-radius:4px}.msg-bubble.customer{background:var(--teal);color:#fff;border-bottom-right-radius:4px}.lang-toggle{display:inline-flex;align-items:center;gap:2px;background:var(--surface-sunk);border:1px solid var(--border);border-radius:10px;padding:3px}.lang-toggle button{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:none;outline:none;background:transparent;color:var(--ink-2);padding:6px 14px;border-radius:7px;font-size:12px;font-weight:600;cursor:pointer;transition:background .15s ease,color .15s ease}.lang-toggle button:hover:not(.active){color:var(--ink)}.lang-toggle button.active{background:var(--teal);color:#fff;box-shadow:0 1px 3px #0e7c7459}.audio-player{display:flex;align-items:center;gap:12px;background:var(--surface-sunk);border:1px solid var(--border);border-radius:14px;padding:10px 16px;margin:16px}.audio-play-btn{flex-shrink:0;display:flex;align-items:center;justify-content:center;width:34px;height:34px;border:none;border-radius:50%;background:var(--teal);color:#fff;cursor:pointer;transition:background .15s ease}.audio-play-btn svg{margin-left:1px}.audio-play-btn:hover{background:var(--teal-d, #0a5d57)}.audio-time{flex-shrink:0;min-width:92px;font-family:IBM Plex Mono,monospace;font-size:12px;color:var(--ink-2)}.audio-seek{position:relative;flex:1;height:6px;background:var(--border);border-radius:4px;cursor:pointer}.audio-seek-fill{position:absolute;top:0;left:0;bottom:0;background:var(--teal);border-radius:4px;transition:width .1s linear}.audio-seek-fill:after{content:"";position:absolute;top:50%;right:-5px;width:12px;height:12px;border-radius:50%;background:var(--teal);box-shadow:0 1px 3px #0f172a4d;transform:translateY(-50%);opacity:0;transition:opacity .15s ease}.audio-seek:hover .audio-seek-fill:after{opacity:1}.audio-mute-btn{flex-shrink:0;display:flex;align-items:center;justify-content:center;width:30px;height:30px;border:none;border-radius:8px;background:transparent;color:var(--ink-3);cursor:pointer;transition:background .15s ease,color .15s ease}.audio-mute-btn:hover{background:var(--border);color:var(--ink-2)}.active-msg .msg-bubble.agent{box-shadow:0 0 0 2px var(--teal)}.active-msg .msg-bubble.customer{box-shadow:0 0 0 2px #fff,0 0 0 4px var(--teal),0 2px 10px #0e7c7459}.msg-time{margin-top:5px;font-size:10.5px;font-family:IBM Plex Mono,monospace;opacity:.65}.msg-bubble.customer .msg-time{color:#ffffffd9}.msg-row:hover{background:var(--surface-sunk)}.gf-root{position:relative;display:inline-block}.gf-trigger{display:inline-flex;align-items:center;gap:7px;background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:9px 14px;font-size:13px;font-weight:500;font-family:inherit;color:var(--ink-2);cursor:pointer;transition:border-color .15s ease,color .15s ease}.gf-trigger:hover{border-color:var(--border-strong);color:var(--ink)}.gf-trigger.is-open,.gf-trigger.has-active{border-color:var(--teal);color:var(--teal-d)}.gf-count{min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--teal);color:#fff;font-size:11px;font-weight:600;display:inline-flex;align-items:center;justify-content:center}.gf-panel{position:absolute;top:calc(100% + 8px);z-index:60;width:288px;max-height:420px;overflow-y:auto;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:0 18px 44px #0f243829;padding:6px 0 4px}.gf-align-right .gf-panel{right:0}.gf-align-left .gf-panel{left:0}.gf-panel-head{display:flex;align-items:center;gap:8px;padding:10px 16px 8px;border-bottom:1px solid var(--border)}.gf-panel-title{flex:1;font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--ink-3)}.gf-back{border:none;background:transparent;color:var(--ink-2);cursor:pointer;padding:2px;display:inline-flex;border-radius:6px}.gf-back:hover{background:var(--surface-sunk);color:var(--ink)}.gf-link{border:none;background:transparent;font-family:inherit;font-size:12px;font-weight:600;color:var(--teal);cursor:pointer;padding:2px 4px;border-radius:6px}.gf-link:hover{background:var(--teal-l)}.gf-list{padding:6px 8px}.gf-row{width:100%;display:flex;align-items:center;gap:12px;padding:10px;border:none;background:transparent;font-family:inherit;font-size:14px;color:var(--ink);cursor:pointer;border-radius:9px;text-align:left}.gf-row:hover{background:var(--surface-sunk)}.gf-row-icon{display:inline-flex;color:var(--ink-3)}.gf-row-label{flex:1}.gf-row-summary{font-size:11.5px;font-weight:600;color:var(--teal-d);background:var(--teal-l);border-radius:20px;padding:2px 8px;max-width:118px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.gf-search{padding:10px 14px 4px}.gf-search input{width:100%;border:1px solid var(--border);border-radius:8px;padding:7px 10px;font-size:13px;font-family:inherit;color:var(--ink)}.gf-search input:focus{outline:none;border-color:var(--teal)}.gf-options{padding:6px 8px;max-height:280px;overflow-y:auto}.gf-option{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;font-size:13.5px;color:var(--ink);cursor:pointer}.gf-option:hover{background:var(--surface-sunk)}.gf-option.is-checked{color:var(--teal-d);font-weight:500}.gf-option input{accent-color:var(--teal);width:15px;height:15px;cursor:pointer;flex-shrink:0}.gf-empty,.gf-hint{margin:4px 10px 8px;font-size:12px;line-height:1.5;color:var(--ink-3)}.gf-panel-foot{display:flex;align-items:center;justify-content:space-between;padding:8px 14px 4px;border-top:1px solid var(--border)}.gf-selected-count{font-size:11.5px;color:var(--ink-3)}.gf-daterange{display:grid;gap:8px;padding:8px 10px 4px;margin-top:4px;border-top:1px dashed var(--border)}.gf-daterange-summary{display:flex;gap:8px}.gf-daterange-field{flex:1;display:flex;flex-direction:column;gap:2px;padding:6px 9px;border:1px solid var(--border);border-radius:8px;background:var(--surface-sunk)}.gf-daterange-field span{font-size:10px;color:var(--ink-3);text-transform:uppercase;letter-spacing:.04em}.gf-qascore{padding:6px 2px 2px}.gf-qascore-row{display:flex;align-items:center;gap:8px}.gf-qascore-field{flex:1;display:flex;flex-direction:column;gap:4px;padding:8px 11px;border:1px solid var(--border);border-radius:10px;background:var(--surface-sunk);cursor:text;transition:border-color .15s ease,background .15s ease}.gf-qascore-field:focus-within{border-color:var(--teal);background:var(--surface)}.gf-qascore-field span{font-size:10px;font-weight:600;color:var(--ink-3);text-transform:uppercase;letter-spacing:.04em}.gf-qascore-field input{width:100%;padding:0;border:none;outline:none;background:transparent;font-family:IBM Plex Mono,monospace;font-size:16px;font-weight:600;color:var(--ink)}.gf-qascore-field input::-webkit-outer-spin-button,.gf-qascore-field input::-webkit-inner-spin-button{-webkit-appearance:none;margin:0}.gf-qascore-field input[type=number]{-moz-appearance:textfield}.gf-qascore-sep{flex-shrink:0;margin-top:14px;color:var(--ink-3);font-size:13px}.gf-qascore-apply{width:100%;margin-top:8px;padding:9px 14px;font-family:inherit;font-size:13px;font-weight:600;color:#fff;background:var(--teal);border:none;border-radius:10px;cursor:pointer;transition:background .15s ease,opacity .15s ease}.gf-qascore-apply:hover:not(.is-disabled){background:var(--teal-d)}.gf-qascore-apply.is-disabled{color:var(--ink-3);background:var(--surface-sunk);border:1px solid var(--border);cursor:not-allowed}.gf-toast{position:fixed;left:50%;bottom:28px;transform:translate(-50%);padding:10px 16px;background:var(--ink);color:#fff;font-size:13px;font-weight:500;border-radius:10px;box-shadow:0 8px 24px #0000002e;z-index:999;pointer-events:none}.gf-daterange-field b{font-size:12px;font-weight:600;color:var(--ink);white-space:nowrap}.gf-cal{padding-top:2px}.gf-cal-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.gf-cal-title{font-size:12.5px;font-weight:600;color:var(--ink)}.gf-cal-nav{width:24px;height:24px;border:1px solid var(--border);background:var(--surface);border-radius:6px;color:var(--ink-2);font-size:14px;line-height:1;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .14s}.gf-cal-nav:hover{border-color:var(--teal);color:var(--teal-d)}.gf-cal-nav:disabled{opacity:.4;cursor:not-allowed}.gf-cal-nav:disabled:hover{border-color:var(--border);color:var(--ink-2)}.gf-cal-weekdays{display:grid;grid-template-columns:repeat(7,1fr);margin-bottom:2px}.gf-cal-weekdays span{font-size:10px;font-weight:600;color:var(--ink-3);text-align:center;padding:4px 0}.gf-cal-grid{display:grid;grid-template-columns:repeat(7,1fr);gap:2px}.gf-cal-cell{aspect-ratio:1;display:flex;align-items:center;justify-content:center;border:none;background:transparent;border-radius:7px;font-size:11.5px;font-family:inherit;color:var(--ink-2);cursor:pointer;transition:all .12s}.gf-cal-cell--empty{cursor:default}.gf-cal-cell:not(.gf-cal-cell--empty):hover{background:var(--teal-l);color:var(--teal-d)}.gf-cal-cell.is-today{font-weight:700;color:var(--teal-d)}.gf-cal-cell.is-in-range{background:var(--teal-l);border-radius:0;color:var(--teal-d)}.gf-cal-cell.is-endpoint{background:var(--teal);color:#fff;font-weight:700}.gf-cal-cell.is-endpoint:hover{background:var(--teal-d);color:#fff}.gf-cal-cell.is-disabled{color:var(--ink-3);opacity:.4;cursor:not-allowed}.gf-cal-cell.is-disabled:hover{background:transparent;color:var(--ink-3)}.section-toolbar{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap}.section-toolbar>:first-child{flex:1;min-width:240px}@media print{.gf-root,.print-hide,.app-header,.nav-rail,.detail-actions{display:none!important}.wrap{margin:0;max-width:100%;padding:0}}.drill-value{color:inherit;font:inherit;text-decoration:none;cursor:pointer;border-bottom:1px dashed var(--border-strong);transition:color .15s ease,border-color .15s ease}.drill-value:hover,.drill-value:focus-visible{color:var(--teal-d);border-bottom-color:var(--teal)}.hero .drill-value,.drill-value.on-dark{border-bottom-color:#ffffff59}.hero .drill-value:hover,.drill-value.on-dark:hover{color:#7fd8cf;border-bottom-color:#7fd8cf}td .drill-value,.drill-value.is-cell{border-bottom:none;text-decoration:underline;text-decoration-style:dotted;text-underline-offset:3px}.drill-value .score-pill,.drill-value .qa-score-pill{border-bottom:1px dashed currentColor;padding-bottom:1px}.drill-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:18px}.drill-back{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--border);background:var(--surface);border-radius:20px;font-family:inherit;font-size:12.5px;font-weight:600;color:var(--ink-2);cursor:pointer;padding:7px 14px 7px 12px;margin-bottom:12px;transition:all .15s}.drill-back:hover{color:var(--teal-d);border-color:var(--teal);background:var(--teal-l)}.drill-title{font-family:Fraunces,serif;font-size:22px;font-weight:600;margin:0;letter-spacing:-.01em}.drill-sub{margin:4px 0 0;font-size:13px;color:var(--ink-2)}.drill-chips{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}.drill-chip{font-size:11px;color:var(--ink-2);background:var(--surface);border:1px solid var(--border);border-radius:20px;padding:3px 10px;font-family:JetBrains Mono,ui-monospace,monospace}.drill-chip b{color:var(--ink-3);font-weight:600;margin-right:4px}.drill-pager{display:flex;align-items:center;justify-content:flex-end;gap:14px;padding:12px 16px 4px}.drill-pager-info{font-size:12.5px;color:var(--ink-2)}.drill-pager button:disabled{opacity:.45;cursor:not-allowed}.navtabs-row{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:18px}.login2-shell{position:relative;min-height:100vh;overflow:hidden;display:flex;align-items:center;justify-content:center;padding:24px;background:linear-gradient(120deg,#14235f,#1e3a8a 38%,#1c5fa8 68%,#1f9490)}.login2-bg{position:absolute;top:0;right:0;bottom:0;left:0;overflow:hidden;pointer-events:none}.l2-shape{position:absolute;border-radius:40%;opacity:.25;filter:blur(2px);animation:l2Float 16s ease-in-out infinite}.l2-shape.s1{width:460px;height:460px;top:-140px;right:-80px;background:radial-gradient(circle at 35% 35%,rgba(255,255,255,.5),transparent 62%)}.l2-shape.s2{width:360px;height:360px;bottom:-120px;left:-70px;background:radial-gradient(circle at 40% 40%,rgba(31,148,144,.7),transparent 60%);animation-delay:-5s}.l2-shape.s3{width:220px;height:220px;bottom:12%;left:34%;background:radial-gradient(circle at 40% 40%,rgba(255,255,255,.35),transparent 60%);animation-delay:-9s}@keyframes l2Float{0%,to{transform:translateZ(0) scale(1)}50%{transform:translate3d(0,-26px,0) scale(1.08)}}.login2-shell:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background-image:linear-gradient(115deg,rgba(255,255,255,.05) 1px,transparent 1px),linear-gradient(205deg,rgba(255,255,255,.05) 1px,transparent 1px);background-size:46px 46px;opacity:.5;pointer-events:none}.login2-nav{position:absolute;top:26px;right:40px;display:flex;gap:30px;z-index:3}.login2-nav a{color:#ffffffd9;text-decoration:none;font-size:14px;font-weight:500}.login2-nav a:hover{color:#fff}.login2-arrow{position:absolute;top:50%;transform:translateY(-50%);width:46px;height:46px;border-radius:50%;border:none;background:#0a143273;color:#fff;font-size:22px;line-height:1;cursor:pointer;z-index:3;display:flex;align-items:center;justify-content:center;transition:background .15s ease}.login2-arrow:hover{background:#0a1432b3}.login2-arrow.left{left:26px}.login2-arrow.right{right:26px}.login2-content{position:relative;z-index:2;width:100%;max-width:1080px;display:grid;grid-template-columns:1.1fr 400px;align-items:center;gap:30px}@media (max-width: 900px){.login2-content{grid-template-columns:1fr;max-width:420px}.login2-welcome{text-align:center}.login2-orb{margin:0 auto}.login2-arrow,.login2-nav{display:none}}.login2-welcome{color:#eaf1ff;padding-right:10px}.l2-eyebrow{font-size:22px;font-weight:500;margin:0;opacity:.92}.l2-title{font-family:Fraunces,serif;font-size:46px;line-height:1.04;font-weight:700;letter-spacing:-.02em;margin:2px 0 18px;color:#fff}.l2-copy{font-size:14.5px;line-height:1.6;max-width:440px;opacity:.85;margin:0 0 26px}.login2-orb{position:relative;width:210px;height:210px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:radial-gradient(circle at 50% 45%,#fffffff2,#e2eeffbf);box-shadow:0 20px 60px #06102c66}.orb-ring,.orb-ring.r2{position:absolute;top:-14px;right:-14px;bottom:-14px;left:-14px;border-radius:50%;border:2px dashed rgba(255,255,255,.45);animation:orbSpin 26s linear infinite}.orb-ring.r2{top:-30px;right:-30px;bottom:-30px;left:-30px;border-style:solid;border-color:#ffffff2e;animation-duration:40s;animation-direction:reverse}@keyframes orbSpin{to{transform:rotate(360deg)}}.login2-orb-logo{width:150px;height:auto;-o-object-fit:contain;object-fit:contain}.orb-play{position:absolute;right:8px;bottom:14px;width:42px;height:42px;border-radius:50%;background:linear-gradient(135deg,#b5304f,#c0356c);color:#fff;font-size:15px;display:flex;align-items:center;justify-content:center;padding-left:3px;box-shadow:0 8px 20px #b5304f73}.login2-card{position:relative;background:#fff;border-radius:16px;box-shadow:0 30px 70px #06102c66;padding:40px 32px 24px;display:flex;flex-direction:column;animation:l2CardIn .5s cubic-bezier(.16,1,.3,1)}@keyframes l2CardIn{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}.login2-ribbon{position:absolute;top:-16px;left:50%;transform:translate(-50%);background:linear-gradient(135deg,#b5304f,#c0356c);color:#fff;font-size:12px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;padding:8px 22px;border-radius:8px;white-space:nowrap;box-shadow:0 10px 22px #b5304f66}.login2-heading{font-size:30px;font-weight:700;color:#0f2438;margin:8px 0 4px}.login2-welcome-text{margin:0 0 22px;font-size:13.5px;color:#8593a8}.login2-field{display:flex;flex-direction:column;gap:7px;margin-bottom:16px}.login2-field>span{font-size:13px;font-weight:500;color:#4a5a72}.login2-field input{width:100%;border:1px solid #e3e8ef;border-radius:9px;padding:12px 13px;font-size:14px;font-family:inherit;color:#0f2438;background:#f4f7fb;transition:border-color .15s ease,box-shadow .15s ease,background .15s ease}.login2-field input:focus{outline:none;background:#fff;border-color:#1e3a8a;box-shadow:0 0 0 3px #1e3a8a1f}.login2-input-wrap{position:relative;display:flex;align-items:center}.login2-input-wrap input{padding-right:44px}.login2-eye{position:absolute;right:8px;width:30px;height:30px;border:none;background:transparent;color:#8593a8;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;border-radius:7px}.login2-eye:hover{color:#1e3a8a;background:#eef2fb}.login2-row{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:2px 0 20px}.login2-remember{display:inline-flex;align-items:center;gap:8px;font-size:12.5px;color:#4a5a72;cursor:pointer}.login2-remember input{width:15px;height:15px;accent-color:#1e3a8a;cursor:pointer}.login2-forgot{border:none;background:transparent;font-family:inherit;font-size:12.5px;font-weight:600;color:#1e3a8a;cursor:pointer;padding:0}.login2-forgot:hover{text-decoration:underline}.login2-error{margin:0 0 14px;font-size:12.5px;color:#b5402c;background:#fbeae6;border-radius:8px;padding:9px 11px}.login2-submit{border:none;background:linear-gradient(135deg,#1e3a8a,#2456c8);color:#fff;font-family:inherit;font-size:14.5px;font-weight:600;padding:13px;border-radius:9px;cursor:pointer;display:flex;align-items:center;justify-content:center;min-height:46px;box-shadow:0 12px 26px #1e3a8a52;transition:transform .12s ease,box-shadow .15s ease,opacity .15s ease}.login2-submit:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 16px 32px #1e3a8a66}.login2-submit:active:not(:disabled){transform:translateY(0)}.login2-submit:disabled{opacity:.55;cursor:not-allowed;box-shadow:none}.login2-foot{text-align:center;margin:18px 0 0;font-size:12px;color:#8593a8}.profile-root{position:relative}.profile-avatar{width:38px;height:38px;border-radius:50%;border:1px solid var(--border);background:linear-gradient(155deg,var(--slate),var(--plum));color:#fff;font-size:13px;font-weight:700;letter-spacing:.02em;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;font-family:inherit}.profile-avatar.sm{width:34px;height:34px;cursor:default;flex-shrink:0}.profile-avatar:hover,.profile-avatar.is-open{box-shadow:0 0 0 3px var(--slate-l)}.profile-menu{position:absolute;top:calc(100% + 8px);right:0;z-index:60;width:232px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:0 18px 44px #0f243829;padding:6px}.profile-head{display:flex;align-items:center;gap:11px;padding:10px 10px 12px;border-bottom:1px solid var(--border)}.profile-id{display:flex;flex-direction:column;min-width:0}.profile-name{font-size:13.5px;font-weight:600;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.profile-email{font-size:12px;color:var(--ink-3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.profile-logout{width:100%;display:flex;align-items:center;gap:9px;margin-top:6px;padding:10px;border:none;background:transparent;font-family:inherit;font-size:13.5px;color:var(--brick);cursor:pointer;border-radius:9px}.profile-logout:hover{background:var(--brick-l)}.pager{display:flex;align-items:center;justify-content:center;flex-wrap:wrap;gap:6px;padding:14px 16px 6px}.pager-btn{min-width:34px;height:34px;padding:0 10px;border:1px solid var(--border);background:var(--surface);color:var(--ink-2);font-family:inherit;font-size:13px;font-weight:500;border-radius:8px;cursor:pointer}.pager-btn:hover:not(:disabled):not(.is-active){border-color:var(--border-strong);color:var(--ink)}.pager-btn.is-active{background:var(--ink);border-color:var(--ink);color:#fff;cursor:default}.pager-btn:disabled{opacity:.45;cursor:not-allowed}.pager-ellipsis{min-width:22px;text-align:center;color:var(--ink-3);font-size:13px;-webkit-user-select:none;-moz-user-select:none;user-select:none}.matrix-wrap--wide{overflow-x:auto}.matrix-wrap--wide table{min-width:1500px}.kpi-value-skeleton{display:inline-block;width:78px;height:27px;vertical-align:middle;border-radius:6px;background:linear-gradient(90deg,var(--surface-sunk) 25%,var(--border) 37%,var(--surface-sunk) 63%);background-size:400% 100%;animation:kpi-shimmer 1.3s ease-in-out infinite}@keyframes kpi-shimmer{0%{background-position:100% 50%}to{background-position:0 50%}}@media (prefers-reduced-motion: reduce){.kpi-value-skeleton{animation:none}}.shimmer-block{background:linear-gradient(90deg,var(--surface-sunk) 25%,var(--border) 37%,var(--surface-sunk) 63%);background-size:400% 100%;animation:kpi-shimmer 1.3s ease-in-out infinite}@media (prefers-reduced-motion: reduce){.shimmer-block{animation:none}}.btn{display:inline-flex;align-items:center;gap:7px;font-size:12.5px;font-weight:600;font-family:Inter,sans-serif;border-radius:20px;padding:8px 15px;cursor:pointer;border:1px solid var(--border);background:var(--surface);color:var(--ink-2);white-space:nowrap;transition:all .15s}.btn:hover:not(:disabled){border-color:var(--border-strong);color:var(--ink)}.btn:disabled{opacity:.45;cursor:not-allowed}.feedback-card{display:flex;align-items:center;gap:16px;margin-top:16px;padding:16px 20px;background:#eef2fb;border:1px solid #dbe3f5;border-radius:var(--radius)}.feedback-icon{display:flex;align-items:center;justify-content:center;color:var(--ink);flex-shrink:0}.feedback-label{font-size:11.5px;font-weight:500;color:var(--ink-3);text-transform:uppercase;letter-spacing:.06em;margin-bottom:9px}.feedback-actions{display:flex;align-items:center;gap:10px}.feedback-btn{min-width:78px;padding:8px 20px;font-family:inherit;font-size:14px;font-weight:500;color:var(--ink);background:var(--surface);border:1px solid var(--border);border-radius:10px;cursor:pointer;transition:all .15s}.feedback-btn:hover:not(:disabled){border-color:var(--border-strong);background:#fff}.feedback-btn:disabled{opacity:.5;cursor:not-allowed}.feedback-given{margin:0;font-size:13.5px;font-weight:500;color:var(--ink-2)}.feedback-note{font-size:12px;color:var(--ink-3)}.feedback-error{margin:8px 0 0;font-size:12px;color:var(--brick)}.kpi-row.cols-3{grid-template-columns:repeat(3,1fr)}@media (max-width: 900px){.kpi-row.cols-3{grid-template-columns:1fr}}.btn.is-active{background:var(--ink);border-color:var(--ink);color:#fff}.btn.is-active:hover:not(:disabled){color:#fff;border-color:var(--ink)}:root{--app-header-h: 60px}.subnav{position:sticky;top:var(--app-header-h);z-index:90}.section-label{scroll-margin-top:calc(var(--app-header-h) + 64px)}.preview-btn{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;padding:0;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:var(--ink-3);cursor:pointer;transition:all .15s}.preview-btn:hover{border-color:var(--border-strong);color:var(--ink)}.cm-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:14px;margin-bottom:14px}.cm-subhead{margin:18px 0 10px;font-size:11.5px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-3)}.cm-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:18px 20px}.cm-card-top{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.cm-badge{display:inline-flex;align-items:center;font-family:IBM Plex Mono,monospace;font-size:11px;font-weight:600;letter-spacing:.04em;color:var(--ink-2);background:var(--surface-sunk);border:1px solid var(--border);padding:4px 10px;border-radius:7px}.cm-score{text-align:right;line-height:1.1}.cm-score-value{display:block;font-family:Fraunces,serif;font-size:26px;font-weight:600;letter-spacing:-.01em}.cm-score-value.is-hi{color:var(--teal-d)}.cm-score-value.is-mid{color:var(--amber)}.cm-score-value.is-lo{color:var(--brick)}.cm-score-label{font-size:10.5px;color:var(--ink-3);font-family:IBM Plex Mono,monospace}.cm-name{margin:10px 0 8px;font-size:15px;font-weight:500;color:var(--ink)}.cm-meter{display:block;height:4px;border-radius:3px;background:var(--surface-sunk);overflow:hidden}.cm-meter>span{display:block;height:100%;border-radius:3px;background:var(--slate);transition:width .25s ease}.cm-meter>span.is-hi{background:var(--teal)}.cm-meter>span.is-mid{background:var(--amber)}.cm-meter>span.is-lo{background:var(--brick)}.cm-driver{margin:12px 0 0;font-size:12px;color:var(--ink-3)}.cm-driver b{color:var(--ink-2)}.cm-explain{margin:8px 0 0;font-size:12.5px;line-height:1.6;color:var(--ink-2)}.od-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(380px,1fr));gap:14px;align-items:start;margin-bottom:14px}.od-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden}.od-card-head{display:flex;align-items:center;gap:8px;padding:14px 18px;border-bottom:1px solid var(--border);background:var(--surface-sunk)}.od-card-head h3{margin:0;font-size:12.5px;font-weight:600;letter-spacing:.03em;text-transform:uppercase;color:var(--ink-2)}.od-dot{width:6px;height:6px;border-radius:50%;background:var(--teal);flex-shrink:0}.od-rows{margin:0;padding:4px 0}.od-row{display:grid;grid-template-columns:minmax(140px,44%) 1fr;gap:14px;align-items:baseline;padding:9px 18px}.od-row+.od-row{border-top:1px solid var(--surface-sunk)}.od-row.is-wide{grid-template-columns:1fr;gap:6px}.od-label{font-size:12px;color:var(--ink-3);line-height:1.45}.od-value{margin:0;font-size:12.5px;color:var(--ink);text-align:right;min-width:0;overflow-wrap:anywhere}.od-row.is-wide .od-value{text-align:left}.od-text{font-weight:500;line-height:1.55}.od-dash{color:var(--ink-3)}.od-pill{display:inline-block;font-size:11px;font-weight:600;padding:3px 10px;border-radius:20px;background:var(--surface-sunk);color:var(--ink-2);border:1px solid var(--border)}.od-pill.is-yes{background:var(--teal-l);color:var(--teal-d);border-color:transparent}.od-pill.is-no{background:var(--surface-sunk);color:var(--ink-3)}.od-chips{display:inline-flex;flex-wrap:wrap;gap:6px;justify-content:flex-end}.od-chip{font-size:11px;font-family:IBM Plex Mono,monospace;color:var(--ink-2);background:var(--surface-sunk);border:1px solid var(--border);padding:3px 9px;border-radius:6px}.od-meter-wrap{display:inline-flex;align-items:center;gap:9px;justify-content:flex-end}.od-meter-num{font-family:IBM Plex Mono,monospace;font-size:12px}.od-meter{display:block;width:74px;height:4px;border-radius:3px;background:var(--surface-sunk);overflow:hidden}.od-meter>span{display:block;height:100%;border-radius:3px;background:var(--slate)}.od-meter>span.is-hi{background:var(--teal)}.od-meter>span.is-mid{background:var(--amber)}.od-meter>span.is-lo{background:var(--brick)}.od-nested{border:1px solid var(--border);border-radius:10px;background:var(--surface-sunk);padding:2px 0}.od-nested .od-row{padding:7px 12px}.od-nested .od-row+.od-row{border-top-color:var(--border)}.od-nested-item+.od-nested-item{border-top:1px solid var(--border)}.od-nested-title{margin:0;padding:8px 12px 0;font-family:IBM Plex Mono,monospace;font-size:11px;color:var(--ink-3)}.od-empty{margin:0;padding:16px 18px;font-size:12.5px;color:var(--ink-3)}@media (max-width: 620px){.od-row{grid-template-columns:1fr;gap:4px}.od-value,.od-chips{text-align:left;justify-content:flex-start}}.od-list-item+.od-list-item{border-top:1px solid var(--border)}.od-list-index{margin:0;padding:12px 18px 0;font-family:IBM Plex Mono,monospace;font-size:11px;color:var(--ink-3)}.od-list-plain{margin:0;padding:6px 18px 14px;font-size:12.5px;color:var(--ink)}.od-grid{grid-template-columns:1fr}@media (min-width: 780px){.od-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (min-width: 1300px){.od-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}.od-row.is-wide .od-label{font-size:11.5px;text-transform:uppercase;letter-spacing:.04em}.od-row.is-wide .od-value,.od-row.is-wide .od-text{text-align:left}.od-row.is-wide .od-chips{justify-content:flex-start}.cm-grid{grid-template-columns:1fr}@media (min-width: 780px){.cm-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (min-width: 1300px){.cm-grid{grid-template-columns:repeat(4,minmax(0,1fr))}}.detail-actions{display:grid;grid-template-columns:1fr;gap:12px;margin-top:16px}@media (min-width: 900px){.detail-actions{grid-template-columns:1fr 1fr;align-items:stretch}.detail-actions>*{margin-top:0!important;height:100%}}.mcr-cta{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 20px;border-radius:var(--radius);background:linear-gradient(120deg,#0f2438,#1d3f5f);color:#fff}.mcr-cta-label{margin:0;font-family:Fraunces,serif;font-size:16px;font-weight:600}.mcr-cta-sub{margin:4px 0 0;font-size:12.5px;color:#ffffffb8}.mcr-cta-btn{flex-shrink:0;font-family:inherit;font-size:13px;font-weight:600;color:var(--ink);background:#fff;border:none;border-radius:10px;padding:10px 20px;cursor:pointer;transition:transform .12s ease,box-shadow .15s ease}.mcr-cta-btn:hover{transform:translateY(-1px);box-shadow:0 6px 18px #00000038}.mcr-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:300;display:flex;align-items:center;justify-content:center;padding:24px;background:#0f24388c}.mcr-panel{display:flex;flex-direction:column;width:100%;max-width:1040px;max-height:90vh;background:var(--bg);border-radius:16px;overflow:hidden;box-shadow:0 24px 70px #0f243859}.mcr-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:20px 24px;background:var(--surface);border-bottom:1px solid var(--border)}.mcr-head h2{margin:0;font-family:Fraunces,serif;font-size:20px;font-weight:600}.mcr-head p{margin:3px 0 0;font-size:12.5px;color:var(--ink-3)}.mcr-close{display:flex;align-items:center;justify-content:center;width:32px;height:32px;flex-shrink:0;border:1px solid var(--border);border-radius:9px;background:var(--surface-sunk);color:var(--ink-2);cursor:pointer}.mcr-close:hover{color:var(--ink);border-color:var(--border-strong)}.mcr-progress{height:3px;background:var(--surface-sunk)}.mcr-progress>span{display:block;height:100%;background:var(--teal);transition:width .25s ease}.mcr-body{flex:1;overflow-y:auto;padding:18px 24px;display:grid;grid-template-columns:1fr;gap:12px;align-content:start}@media (min-width: 820px){.mcr-body{grid-template-columns:repeat(2,minmax(0,1fr))}}.mcr-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:16px 18px}.mcr-card.is-missing{border-color:var(--brick);background:var(--brick-l)}.mcr-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:8px}.mcr-card-head h3{margin:0;font-size:14px;font-weight:600;color:var(--ink);line-height:1.35}.mcr-category{margin:0 0 3px;font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--ink-3)}.mcr-tier{flex-shrink:0;display:inline-flex;flex-direction:column;align-items:flex-end;gap:2px;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;padding:4px 9px;border-radius:7px}.mcr-tier em{font-style:normal;font-weight:500;opacity:.75;font-family:IBM Plex Mono,monospace}.mcr-tier.is-fatal{background:var(--brick-l);color:var(--brick)}.mcr-tier.is-nf{background:var(--slate-l);color:var(--slate)}.mcr-criteria{margin:0 0 12px;font-size:12px;line-height:1.55;color:var(--ink-2)}.mcr-options{display:flex;flex-wrap:wrap;gap:7px;margin-bottom:12px}.mcr-option{flex:1 1 auto;min-width:52px;cursor:pointer}.mcr-option input{position:absolute;opacity:0;pointer-events:none}.mcr-option>span{display:block;text-align:center;padding:9px 10px;border-radius:9px;font-size:13px;font-weight:600;color:var(--ink-2);background:var(--surface-sunk);border:1px solid var(--border);transition:all .14s ease}.mcr-option:hover>span{border-color:var(--border-strong)}.mcr-option.is-checked.is-score>span{background:var(--slate);border-color:var(--slate);color:#fff}.mcr-option.is-checked.is-yes>span{background:var(--teal);border-color:var(--teal);color:#fff}.mcr-option.is-checked.is-no>span{background:var(--brick);border-color:var(--brick);color:#fff}.mcr-option input:disabled+span{cursor:not-allowed;opacity:.85}.mcr-reason{display:block}.mcr-reason>span{display:block;font-size:11px;color:var(--ink-3);margin-bottom:5px}.mcr-reason textarea{width:100%;box-sizing:border-box;font-family:inherit;font-size:12.5px;color:var(--ink);padding:8px 10px;border:1px solid var(--border);border-radius:9px;background:var(--surface);resize:vertical}.mcr-reason textarea:focus{outline:none;border-color:var(--teal)}.mcr-error{margin:0 0 8px;font-size:12px;color:var(--brick);font-weight:500}.mcr-empty{margin:0;font-size:13px;color:var(--ink-3)}.mcr-foot{padding:14px 24px;background:var(--surface);border-top:1px solid var(--border)}.mcr-foot-actions{display:flex;justify-content:flex-end;gap:10px}.btn-primary{background:var(--teal);border-color:transparent;color:#fff}.btn-primary:hover:not(:disabled){background:var(--teal-d);color:#fff;border-color:transparent}.od-grid{display:block;-moz-column-count:1;column-count:1;-moz-column-gap:14px;column-gap:14px}@media (min-width: 780px){.od-grid{-moz-column-count:2;column-count:2}}@media (min-width: 1300px){.od-grid{-moz-column-count:3;column-count:3}}.od-card{width:100%;margin:0 0 14px;-moz-column-break-inside:avoid;break-inside:avoid;page-break-inside:avoid}.od-row{grid-template-columns:minmax(0,1fr) auto;align-items:center}.od-row.is-wide{grid-template-columns:minmax(0,1fr)}@media (min-width: 900px){.detail-actions{grid-template-columns:repeat(3,minmax(0,1fr))}}.ch-cta{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 20px;border-radius:var(--radius);background:var(--surface);border:1px solid var(--border)}.ch-cta-label{margin:0;font-family:Fraunces,serif;font-size:16px;font-weight:600;color:var(--ink)}.ch-cta-sub{margin:4px 0 0;font-size:12.5px;color:var(--ink-3)}.ch-cta-btn{flex-shrink:0;font-family:inherit;font-size:13px;font-weight:600;color:#fff;background:var(--teal);border:none;border-radius:10px;padding:10px 20px;cursor:pointer;transition:background .15s ease}.ch-cta-btn:hover{background:var(--teal-d)}.ch-mono{font-family:IBM Plex Mono,monospace}.mcr-body.ch-body{grid-template-columns:1fr}.ch-call{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:16px 18px}.ch-call-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;padding-bottom:12px;margin-bottom:12px;border-bottom:1px solid var(--surface-sunk)}.ch-when{margin:0 0 7px;font-size:14px;font-weight:600;color:var(--ink)}.ch-tags{display:flex;flex-wrap:wrap;gap:6px}.ch-tag,.ch-dir{font-size:11px;font-weight:600;padding:3px 10px;border-radius:20px;background:var(--surface-sunk);color:var(--ink-2);border:1px solid var(--border);white-space:nowrap}.ch-dir.is-in{background:var(--teal-l);color:var(--teal-d);border-color:transparent}.ch-dir.is-out{background:var(--slate-l);color:var(--slate);border-color:transparent}.ch-tag.is-lead{background:var(--amber-l);color:var(--amber);border-color:transparent;text-transform:capitalize}.ch-fields{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px 18px;margin:0}.ch-field dt{font-size:10.5px;text-transform:uppercase;letter-spacing:.04em;color:var(--ink-3);margin-bottom:3px}.ch-field dd{margin:0;font-size:12.5px;font-weight:500;color:var(--ink);overflow-wrap:anywhere}.ch-note{margin:14px 0 0;font-size:12.5px;color:var(--ink-2);line-height:1.55}.ch-lead{margin-top:14px;padding:12px 14px;border-radius:10px;background:var(--surface-sunk);border:1px solid var(--border)}.ch-lead-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin:0 0 6px;font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--ink-3)}.ch-conf{font-family:IBM Plex Mono,monospace;font-weight:500;text-transform:none;letter-spacing:0}.ch-lead-line{margin:0;font-size:12.5px;line-height:1.55;color:var(--ink-2)}.ch-quote{margin-top:5px;font-style:italic;color:var(--ink)}.ch-audio{display:block;width:100%;height:34px;margin-top:14px}.mcr-panel.ch-panel{max-width:1500px}.mcr-body.ch-body{display:block;padding:16px 20px}.ch-table{max-height:none}.ch-table td.ch-mono{font-family:IBM Plex Mono,monospace;font-size:11.5px;white-space:nowrap}.ch-table td.ch-wrap{white-space:normal;min-width:220px;max-width:320px;line-height:1.5}.ch-table td{white-space:nowrap}.ch-table .ch-dir,.ch-table .ch-tag{display:inline-block}.ch-truncated{display:flex;flex-direction:column;gap:2px;min-width:160px;max-width:220px}.ch-clamped{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;line-height:1.4}.ch-full-text{display:block;line-height:1.4;white-space:pre-wrap;word-break:break-word}.ch-expand-btn{all:unset;cursor:pointer;font-size:11px;font-weight:600;color:var(--primary, #6c63ff);line-height:1;align-self:flex-start;padding:1px 0;-webkit-user-select:none;-moz-user-select:none;user-select:none}.ch-expand-btn:hover{text-decoration:underline}.sentiment-card{border:1px solid var(--line, #e5e5e5);border-radius:8px;padding:14px 16px;margin-top:8px}.sentiment-badges{display:flex;gap:16px;flex-wrap:wrap;margin-bottom:8px}.sentiment-badge{font-size:12.5px;color:var(--ink-2)}.sentiment-reason{font-size:13px;color:var(--ink-2);line-height:1.5;margin:0}.roster-table thead tr:first-child th.matrix-group-head--outcome{background:#e3f3f1!important;border-bottom:3px solid var(--teal)}.roster-table thead tr:first-child th.matrix-group-head--sentiment{background:#e7e5fb!important;border-bottom:3px solid #6c63ff}.roster-table thead tr:nth-child(2) th:nth-child(1),.roster-table thead tr:nth-child(2) th:nth-child(2),.roster-table thead tr:nth-child(2) th:nth-child(3),.roster-table thead tr:nth-child(2) th:nth-child(4){background:#eef7f6!important}.roster-table thead tr:nth-child(2) th:nth-child(5),.roster-table thead tr:nth-child(2) th:nth-child(6),.roster-table thead tr:nth-child(2) th:nth-child(7),.roster-table thead tr:nth-child(2) th:nth-child(8){background:#f1f0fc!important}.roster-table tbody td:nth-child(12),.roster-table tbody td:nth-child(13),.roster-table tbody td:nth-child(14),.roster-table tbody td:nth-child(15){background:#0e7c740f}.roster-table tbody td:nth-child(16),.roster-table tbody td:nth-child(17),.roster-table tbody td:nth-child(18),.roster-table tbody td:nth-child(19){background:#6c63ff0f}.roster-table thead tr:nth-child(2) th:nth-child(4),.roster-table tbody td:nth-child(15){border-right:2px solid var(--teal)}.roster-table thead tr:nth-child(2) th:nth-child(5),.roster-table tbody td:nth-child(16){border-left:2px solid #6c63ff}.roster-table tbody tr.clickable:hover td{background:var(--teal-l)!important}.icon-btn{display:inline-flex;align-items:center;justify-content:center;width:26px;height:26px;padding:0;border:1px solid var(--border);border-radius:7px;background:var(--surface-sunk);color:var(--ink-3);cursor:pointer}.icon-btn:hover,.icon-btn:focus-visible{background:var(--teal-l);color:var(--teal-d);border-color:var(--teal)}.recharts-bar-background-rectangle{cursor:pointer;transition:fill .12s ease}.recharts-bar-background-rectangle:hover{fill:#0f24380b}